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CUA20515 - CUA20515 - Certificate II in Information and Cultural Services

CUA20515 - Certificate II in Information and Cultural Services

Payment Options

Flexible payment options are available for this course.

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Nationally Recognised

This qualification is provided as Nationally Recognised Training (NRT).

Course description

This is a starting qualification for people hoping to find work in libraries, galleries or museums as an attendant, helping customers and library staff with routine daily tasks

The Certificate II in Information and Cultural Services is ideal for people returning to the workforce who have work experience in support roles but who don’t have any formal office qualifications.

You will learn about customer service, work, health and safety, operating different software packages and a variety of other administration and circulation duties.

Pathways from the qualification

The qualification allows students to progress to higher level library studies:

  • BSB31215 - Certificate III in Library and Information Services
  • CUA30615 - Certificate III in Arts Administration
  • BSB42115 - Certificate IV in Library and Information Services
  • BSB52115 - Diploma of Library and Information Services
  • Studies at a higher education level
Units of study

Core Units

Five (5) units must be completed

Units marked with *** indicate that a video is part of the assessment. Family or friends can be used in the video

Unit Code Unit Name
CUAIND202 Develop and apply knowledge of information and cultural services organisations
ICTICT203 Operate application software packages
BSBCUS201 *** Deliver a service to customers
BSBWHS201 Contribute to health and safety of self and others
BSBWOR203 Work effectively with others

Elective Units

Five (5) electives must be completed

Unit Code Unit Name
BSBLIB201 Assist with circulation services
CUAEVP201 Assist with the staging of public activities and events
BSBWOR204 Use business technology
BSBSUS201 Participate in environmentally sustainable work practices
BSBLIB306 Process and maintain information resources
  • You will need to video certain practical tasks so will need access to a digital video recording device and/or a digital camera and associated software to save and upload video and image files. Many mobile phones and smart phones include this technology.
Frequently Asked Questions
All Items
Generic FAQs
CUA20515 specific FAQs
Before gaining entry to a course, why do I need a Unique Student Identifier (USI)? How do I obtain one?
All students are required to have a USI, before their enrolment is confirmed. If you have not created your USI and are intending to study, you should create your free USI now. Get more information by visiting You will need to have proof of your identity to complete the process. Once you have a USI you will have a secure online record of your nationally recognised training which you can access anytime and anywhere. If you have any questions, or need assistance creating your USI, please contact TAFE Digital by phone or chat.
How much time should I study this course for each week (on average) to complete in the required time?
We recommend you study a minimum of 14 hours per week over 12 months part-time, based on 36 weeks participation. Hours per week include, readings, activities, revision and assessment. As you are studying flexibly, this is a guide only and if you feel you are unable to complete within this timeframe, please discuss with your teacher.
At a minimum, what software do I require for my course?

You don't have to be a computer whiz to succeed in online learning, but you should be comfortable typing, using the internet and email, chatting to your teachers or others online, reading course content online, using common software and performing other basic tasks.

Minimum software specifications for your course are:

  • Microsoft Office or equivalent (free download for TAFE NSW enrolled students)
  • Adobe Acrobat Reader (free download)
  • Adobe Flash Player (free download)
  • Up-to-date internet browser
At a minimum, what computer skills do I require for my course?

You don't have to be a computer whiz to succeed in online learning, but you should be comfortable typing, using the internet and email, chatting to your teachers or others online, reading course content online, using common software and performing other basic tasks.

Minimum specifications for your computer are:

  • Microsoft Windows 7, or later, or Mac OS X or above

You may also need access to:

  • A printer/scanner to print and scan documents for uploading.
  • A smart phone or digital video so that you can video practical tasks for some courses
What will this course qualify me to do and what type of jobs will I be able to get? What is the future outlook like for jobs in this field?
With this qualification you would be able to work as a library assistant. Future job prospects for these roles are outlined here in the Australian Government’s Job Outlook.
How will I contact TAFE Digital if I’m having a problem? How long will it take to get a response?
If you are having trouble accessing your course resources or navigating the TAFE Digital website after enrolling, you should contact one of our Customer Help Officers on 1300 823 366. They are available Monday to Thursday 8am to 8pm and 8am to 5pm on Fridays.
If your query is specific to a unit you are studying and requires a subject matter expert, you should contact your unit facilitator. Their contact details are located on every unit. You should make contact via email. If you require over the phone support and appointment can be requested.
On completion of this course, what is the pathway to further study?
To gain higher level qualifications, you can progress on to the Diploma of Library, Information and Cultural Services. Once you complete the diploma of Library, Information and Cultural Services you can gain credit towards university studies.
Is there tutor support available after hours?
TAFE Digital has teamed up with the national service Studiosity, to offer students live online help with things like essay and report writing, study skills and referencing. You can make contact with a tutor from 3pm to 11pm Sunday to Friday, via your Moodle course page or drop off a writing file and receive feedback in less than 24 hours. Watch this short, informative video for more information.
This service is additional to the specific subject help that your unit facilitator can provide.
Is this course available through TAFE Digital as a traineeship in NSW and other states? How do I go about securing a traineeship?
Yes, you can combine work and study as a trainee. There are several ways to gain a traineeship:
  • Approach employers you would like to work for directly and let them know of your availability for a traineeship. You can telephone, email or visit them.
  • You should also approach large employer or group training organisations that you know offer traineeships (or example large energy companies a government transport company like rail or bus).
  • Look for job vacancies in your local and state newspapers as well as on major job boards.
  • Many people get traineeship offers from employers they are already doing a part-time job for.
How will I access extra course resources or talk to a librarian?
If you want make contact with a TAFE Digital librarian to access further course resources, go to Then type in your reference query. A librarian on chat will show you how to search the library catalogue and how to use our specialised subject guides to find extra information for assessments.
Will I need to buy any text books or other equipment for this course?
No, all resources are online.
How will I send in my assessment tasks?
Once you enrol you will work from the learning platform of our website. Your course information will tell you what assessment events you are required to and provide instructions on how to upload them so your assessor gets them. If you are asked to send video or audio evidence for an assessment you can upload it to YouTube, Vimeo or DropBox and just upload the URL to the course website so we know where to look.
I’m currently living overseas, is it okay for me to do this course?
Yes, you can do this course from overseas, but please be aware that it conforms to Australian standards.
What happens if I fail a unit or an assessment event? What is TAFE Digital's re-submission policy?
Your teacher/assessor will provide feedback on your assessment event and will let you know if you have met the requirements. If you have not met the requirements, you will have one extra attempt to resubmit your assessment and get it to the required standard to become competent in this unit. If you do not succeed in your second attempt a fee may be charged for an assessor to mark your third submission.
What qualifications or experience are recommended to meet the course’s entry requirements?
You will need Year 10 or equivalent OR relevant qualifications OR relevant vocational experience. Applicants must also be able to demonstrate competency in basic written and spoken English.
Can I transfer to a campus class if I struggle online?
Before considering a change it is best to discuss your options with TAFE Digital’s Educational Support Officers who may be able to arrange additional support for your studies. If your course is available at an TAFE NSW campus you may be able to transfer. Please contact the customer contact centre.
Will I need to create a video as part of the assessment for this course?
Yes, You will also need to video certain practical tasks so will need access to a digital video recording device and/or a digital camera and associated software to save and upload video and image files. Many mobile phones and smart phones include this technology.
If I do a course with TAFE Digital, can I get an extension on my visa?
You must apply for a visa extension directly with the Department of Immigration and Border Protection. TAFE Digital can provide you with a Confirmation of Enrolment (COE) once you’ve enrolled in a course as proof of your student status, but is unable to assist with your visa application.
What if English is not my first language?
If English is not your first language and you did not complete the last two years of secondary education in English, you are required to provide evidence of English language competency before enrolling into the course. Examples of appropriate evidence are listed below:
  • IELTS - Overall score of 5.5
  • TOEFL - One of the following:
    • 530 (paper)
    • 197 (computer)
    • 71 (internet)
  • Evidence of 12 months in English-speaking employment - Testimonial or statutory declaration
Do I have to pay the cost of my course in full when I enrol?
At TAFE NSW, TAFE Digital we accept a range of convenient payment methods for paying course fees. These include up front payment (or paying the course in-full), payment plans, deferred payments or third party payment. The amount you pay might be reduced if you are eligible for a subsidised place.

For more detailed information please visit the TAFE NSW, TAFE Digital payment options page.
What fee payment options are used to pay for a course?
TAFE NSW North Coast does not accept cash payments, however you can pay your course fees and other enrolment related charges by:
  • Credit Card
  • Debit Card
  • A completed Authority to Invoice from your employer or job provider (if applicable)
How do I pay for my course?
When you have to make a payment will depend on how you have chosen to pay your course fees. To confirm your place in a course, you must pay a deposit. The amount that you pay will depend on the length of your course.

If you are studying a course at Diploma level, you may be eligible for a VET Student Loan. You may also qualify for an exemption, which means you don't pay any fees.

If you are choosing a payment plan, you will need to agree to a Westpac Direct Debit Plan and provide your credit card details or bank account number. We will debit regular payments from your account/credit card to make sure payment for your course fees are up to date.

To find out more about the different payment options available to you, please visit the TAFE NSW, TAFE Digital payment options page
Does TAFE NSW, TAFE Digital have a Fee and refund policy?
TAFE NSW, TAFE Digital has a new Refund Policy which is effective from 1 November 2017. This policy applies to Student Fees, Concession Fees and Additional Costs and other charges paid by TAFE NSW students and refunds of those fees, costs and charges.

TAFE NSW students may, in certain circumstances, be eligible for a refund or partial refund of the Student Fee, Concession Fee or Additional Costs paid to TAFE NSW. The circumstances where a refund may apply are:
  1. If TAFE NSW cancels the delivery of training, the Student Fee or Concession Fee will be refunded;
  2. If TAFE NSW cancels the delivery of training, the Additional Costs, where the equipment or services purchased have not been used/accessed and are returned to TAFE NSW, will be refunded;
  3. If the student makes a payment more than the Student Fee or Concession Fee, including where the student is determined to be eligible for a Fee Exemption or Concession Fee after such payment, the amount overpaid will be refunded;
  4. For subsidised training, if the student formally withdraws before the commencement of training delivery or classes, then the Student Fee or the Concession Fee paid at enrolment will be refunded;
  5. For Fee for Service training, where the student formally withdraws before the commencement of training, and the training is
    • less than one (1) week duration, the student must formally withdraw five (5) business days before commencement of training to be eligible for a refund;
    • greater than one (1) week duration, then the Student Fee will be refunded;
  6. If the student withdraws after the commencement of training delivery or classes,
    • the instalment fees paid and due at the date of withdrawal from training are non-refundable;
    • a partial refund will be available where the student has made fee payment/s against future-dated instalments due after the date of withdrawal.
If you would like to know more about our Fees and Refund policy please visit the TAFE NSW, TAFE Digital fees and refund policy page.
How can I access the TAFE Student Guide and the student rights and responsibilities?
The 2018 student guide can be accessed here and the student rights and responsibilities can be accessed here
Azure Beach Public Library

Azure Beach Public Library is a simulated public library featuring a contemporary design website. The purpose of this user friendly resource is to provide context to students when completing assessments and activities where public library examples are needed. Many of our students are not currently employed or working in the cultural and information services, and do not have access to policies and procedures.

Azure Beach Public Library simulates a council run public library facility. The resource include all of the website services, policies, procedures and information you would find in a real library organisation. You will find resources such as organisational policies and procedures, simulated cataloguing and loan management software, templates, multimedia equipment, events information. Where ever possible TAFEnow courses integrate Azure Beach Public Library and its staff into our learning activities and assessments.

Course Fees

Fee for Service

More Information

There are no fee exemptions, concessions or subsidies available for this price. You are required to contribute to the full cost of your course. Your tuition fee includes all essential study materials.
Extra study resources may be available to enhance your learning and will attract an additional charge.
You may also be eligible for a VET Student Loan for some Diploma and Advanced Diploma level courses.
Contact us:

  • for a personal fee assessment.
  • to discuss payment options and loans available to you.
Course prices, charges, and study modes are subject to change without notice and may vary annually.

Your government subsidised fee, and your eligibility for concessions, exemptions and scholarships, are all calculated and confirmed during the enrolment process. The 2017 subsidised fees indicated on this page are indicative only and based on 2016 fees. The state government may make some small changes to fees and subsidies for 2017 enrolments and we will update our site if and when that happens.
Subject Expert
Library, Information & Cultural Services
"The content for the Diploma of Library and Information Services was created after consultation with leaders in the library industry from special, tertiary, public and academic libraries. The content developers are real library staff working in real libraries. This has ensured that the content that students cover in this course is relevant to the current library industry and provide them with the skills and knowledge that library employers, managers and supervisors are looking for in the library staff of today."
Industry Insights
Average full time earnings per week for Librarians were 30%
higher than the average for all occupations

Percentage of part time workers in Libraries

Library Technicians41%
Library Assistants 76%


Over a five year period, there were some 23% fewer Librarian positions in the workforce according to 2013 trend data; 4% fewer Technician positions, but a 9% increase in Library Assistant positions the unemployment level for Librarians was below average compared with other occupations.


Librarians, Technicians and Library Assistants had significantly higher education attainment compared with people employed in all occupations in Australia- 60% of Librarians had a Post Graduate or Graduate Diploma or a Graduate Certificate, compared with 9% for all occupations


Library and information science has a workforce of 30,000. More than 10 million Australians are registered public library users (source: National and State Libraries Australasia statistics) and still more use university, VET, special and school libraries.

Future growth

There will be a modest increase in the number of positions available over the next five years, however Baby Boomer retirements will create new openings in existing positions. Taking the outcomes for VET graduates, we found that 37% were employed outside the Library Information Sector in jobs where their training was relevant, six months after they finished their course.

Source: National and State Libraries Australasia statistics

Course Reviews

At a glance

Course Code: CUA20515
Course Duration: 12 months
Units: 10
Recognition: Nationally
Cost: $3,480
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