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Support Services

TAFEnow Support Services

Although our courses are designed to give you the flexibility to study whenever and wherever you like, we are keen to support you in your learning journey. We have a variety of integrated ways to assist you if you encounter a problem during your studies.

Customer help and technical support

The TAFEnow Customer Help team are available across extended hours to help you enrol and assist with any technical difficulties. Staff work Monday to Thursday from 8am to 8pm and Fridays from 8am to 5pm. You can communicate with them via chat (from the website) or by email or by phoning 1300 823 366. While Customer Help staff do not assist with teaching or complex technical matters, they can help you access your teacher or an IT technician for assistance.

Orientation videos – a great way to get started

Our TAFEnow teachers and course coordinators are all fully qualified professionals and subject matter experts who can help you with questions on how to approach assignments or maximise your use of teaching resources. Each unit in your course has a link to contact your teacher. While a reasonable degree of independence is assumed for TAFEnow students, if you experience difficulty with your studies call, email or SMS your teacher and they will be in touch to provide assistance. Many teaching sections also provide live and pre-recorded webinars to assist students in their learning journey.

Teacher/coordinator support

Our TAFEnow teachers and course coordinators are all fully qualified professionals and subject matter experts who can help you with questions on how to approach assignments or maximise your use of teaching resources. Each unit in your course has a link to contact your teacher. While a reasonable degree of independence is assumed for TAFEnow students, if you experience difficulty with your studies call, email or SMS your teacher and they will be in touch to provide assistance.

Many teaching sections also provide live and pre-recorded webinars to assist students in their learning journey.

General study assistance with Yourtutor

Out of hours, TAFEnow also provides timely access to online tutors through YourTutor. Just use your usual DEC username and password and you can get free help with essential bridging knowledge for your subject area - every evening, except Saturday. Australian and New Zealand tutors can explain things in real time, enhancing your learning experience. Find out more here by watching this useful animation.

Counselling

Sometimes personal problems interfere with your ability to study or progress in your studies. TAFEnow students can access counselling and careers help by phoning 1300 823 366 for an appointment. Counsellors do an assessment of your needs and determine what services (if any) we could provide, or, they may refer to you to an external agency, particularly if you are not in NSW. TAFEnow also subscribes to the online self-help service called The Desk, which will empower you to tackle a variety of personal, study and career issues on your own computer. To make use of this service, register for a free account with The Desk using your DET email address and password.

Careers help

TAFE NSW Counsellors are able to assist you to complete an online Career Assessment. This will help you to explore career interests and directions and possible pathways to employment.

Library Services

You have access to all of TAFE NSW’s library resources, including catalogues, e-books, videos, journals and online resources when logged into TAFEnow. Librarians are on a roster between 9am and 5pm to answer your questions and help you find the information you need. Our advanced Ask Us system means you should never be stuck for reference information.

TAFEnow's full library services are just a click away, whether you are studying near a campus or far away.

  • There is a library subject guide for each course
  • You can access eResources like eBooks and Online Videos
  • Search our catalogue
  • You can receive help from a librarian in AskUs – and you can ask for an online tour of what library resources are available to support your course
  • You have full borrowing privileges at any TAFE library in NSW or, if you are not near one, you can access a Postal Loan Service
  • You can apply for a TAFEcard

Disability support

If you have a disability – whether it is physical, mental or intellectual – it is a good idea to declare this at the time of enrolment as this will allow us to assess your needs TAFEnow has access to specialist Disability Consultants who understand your needs and may be able to provide extra assistance or tutorials. We want to ensure a successful outcome for all our students. Assessment tasks may also be adjusted (called reasonable adjustment) to take into account your disability.

If you are not a Centrelink client, you may still be eligible for a fee exemption and extra help if you are assessed by our Disability Consultants as having a disability. Speak to our Customer Help Officers on 1300 8233669 and they will refer you to the relevant staff member to organise a confidential chat about your requirements.

Work Placement Support

A number of our courses have mandatory work placement requirements. This means, that in some instances you must be physically and mentally ready for the tasks required in the workplace. For instance, in a veterinary practice, you must be capable of standing for long periods and dealing with sick or injured animals. In other courses you may need Working with Children or Police checks, as specified.

During work placement you will be supported in your learning by supervisors in your workplace as well as by your teacher/facilitator. Each relevant course areas will explain a lot more about work placement. Here are our general resources for you to look over in the meantime.

The Smart Study Guide

TAFEnow’s Smart Study Guide, found here, is a comprehensive referencing and writing guide, which you should consult before attempting assignments. It will show you the approved way of referencing information from a variety of sources and provide other valuable clues to make your study a success.

Course forums

Each of our courses has a forum where teachers post helpful hints and students can ask general questions pertaining to the course or its resources.


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