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Student Agreement

TAFEnow Student Agreements

TAFEnow Student Agreement - Smart and Skilled Students
  1. Your Agreement

    The following terms and conditions constitute the agreement between you and the NSW TAFE Commission (TAFE NSW) through TAFEnow for the provision of your course (“Agreement”).

    1.1 Accepting this Agreement

    By confirming your enrolment with TAFEnow you are accepting the terms and conditions of the TAFEnow Student Agreement.

    1.2 Privacy

    The personal information you provide on the TAFEnow website is being obtained for the purpose of processing your application for enrolment. It will be used by TAFE NSW for general student administration and communication and other matters relating to the education and welfare of you as a student. While the provision of this information is voluntary, if you do not provide all or any of this information it may delay or prevent the processing of this application for enrolment. This information will be stored securely. You may access or correct any personal information provided by contacting TAFEnow.

    As all of our courses are conducted online it is important you are aware that TAFEnow reserves the right to monitor and record all usage of its computer networks. We will take disciplinary action when a breach of expected behaviour occurs. Disciplinary action may include legal action and illegal acts will be referred to the appropriate legal authority. For further information refer to privacy here.

  2. Your Obligations

    2.1 By accepting this Agreement you:

    1. Agree to comply with the TAFE NSW Policies as published on the TAFE NSW website and all aspects of the TAFEnow Student Guide.
    2. Acknowledge that while studying online, you will be respectful of customer service staff, instructors and fellow students;
    3. Will refrain from using derogatory, discriminatory or abusive pictures or language in emails, social media, online chat rooms, forums or while making enquiries with customer service staff;
    4. Agree that if you breach the Student Discipline Policy with poor conduct this can result in being blocked from TAFE NSW courses, both now and in the future and will make you ineligible for a refund for this course. It may also mean you have formal disciplinary procedures taken against you;
    5. Confirm that you fulfil all entry requirements and have access to the required equipment, as specified on the TAFEnow website, for the course in which you are enrolling;
    6. Confirm that all information provided to TAFEnow at the time of enrolment was accurate and complete.
    7. Agree to pay all requisite fees associated with your course plus GST, if applicable (“Course Fee”); and
    8. Acknowledge and accept the Fees and Charges as published on the TAFEnow website
    9. Understand that you have a set period of time in which to complete the course and if you require further study and/or assessment time, there may be an additional cost.

  3. Your Acknowledgment

    3.1 By accepting this Agreement you acknowledge:

    1. Depending on your particular course, you may need to provide your own equipment or undertake other studies or certifications (such as Basic First Aid) in addition to the course materials and this will be at your own expense (as advised on the FAQs for each course on the TAFEnow website);
    2. That if you require printed copies of the online course learner guides this is an optional requirement and will incur a fee.
    3. Library resources will only be accessible during the period of your enrolment in the course.
    4. You will require reliable internet and computer access, as well as the basic skills to operate this equipment, to successfully complete your online studies. Most courses also require access to particular software. You are responsible for checking your learner/course guide to clarify this.
    5. You may be required to acquire additional computing equipment or software for your particular course.
    6. You acknowledge that the Course Fee does not include:
      • Postage of any assessments or other materials by you to TAFEnow; or
      • Any materials that are listed or optional to your course.
      • Travel or other personal costs (such as uniforms) associated with undertaking a work placement or workplace assessments.
    7. It is your responsibility to inform TAFEnow in writing within seven (7) days of any corrections or changes to your personal details including name, residential or postal address, email address, phone numbers, payment choices and banking details.
    8. It is your responsibility to retain an electronic copy of all assessments submitted to TAFEnow for the duration of your course.
    9. You must maintain a TAFE NSW email address for the duration of your course and that TAFEnow will officially communicate with you via that address and through your space. You are responsible for redirecting all TAFE NSW emails to an alternative address, if required.

  4. TAFEnow’s Obligations

    4.1 Under this Agreement, TAFEnow agrees to:

    1. Supply you with course materials for the first study period of your course;
    2. Provide you with access to your space;
    3. Provide you with access to learning and administrative support during the period of your enrolment in the course
    4. Mark or grade your assessments until the expiry of your course.

    4.2 On successful completion of all assessments and the full payment of the Course Fee, TAFE NSW will issue you appropriate certification for your course.

    4.3 TAFEnow may make changes to your course (including units, learning materials and assessments) and the Student Agreement as reasonably required from time to time. TAFEnow may also make reasonable changes to the additional Fees and Charges.

    4.4 Provide a Consumer Protection Officer to address your concerns, financial or otherwise. Our dedicated officer is contactable by phone on (02) 6586 2221 and email on This email address is being protected from spambots. You need JavaScript enabled to view it.. Full consumer protection policy information is available at the Smart and Skilled Consumer Protection Guide.

  5. Your Assessments

    5.1 You are entitled to sit for each assessment event free of additional charges in the first two instances. If you are deemed by your assessor to be 'not yet competent' after two assessment attempts, an additional fee will apply.

    5.2 If your course contains a mandatory workplace assessment:

    1. It is your responsibility to find an appropriate workplace to undertake the workplace assessment component of your course;
    2. TAFEnow will assess the suitability of any such workplace you have identified;
    3. You may be required to undertake workplace assessments at more than one workplace, depending on the nature of the workplace and the assessment requirements;
    4. You may be required to travel to an appropriate workplace if you are unable to locate an appropriate workplace within your local area;
    5. TAFEnow may assess your workplace assessments in a range of ways, which may include: completion of a logbook; video and photo evidence, telephone or online interviews with you and your supervisor; and completion of a workplace assessment portfolio.
    6. In some cases, TAFEnow will undertake workplace assessments at your identified and approved workplace. In such cases, TAFEnow must be notified in writing fourteen (14) days in advance if you are unable to attend your workplace on the agreed date of assessment. and
    7. You must complete all mandatory workplace assessments within the maximum duration of your course, lodging final assessments at least one month prior to your course expiry date.

    5.3 Reasonable adjustment. If you have a recognised disability, you need to declare your status at the time of enrolment to ensure we can provide the required support and can apply reasonable adjustments to the assessment events in your course. Before commencing your course, please discuss your requirements with your course co-ordinator.

  6. Paying Your Course Fees

    6.1 TAFEnow operates on the principle that students who commence must pay either 100% of course fees upfront at the time of enrolment, or, a minimum of 25% deposit (where taking out a payment plan via agreed instalments) in recognition of the cost of establishing and commencing any program.

    6.2 Paying by instalments. If paying by instalments, a maximum of 10 monthly instalments are allowed, with the final payment due 4 weeks prior to completion of the course. For Smart and Skilled Students also receiving a Concession, a maximum of 3 monthly instalments are permitted with final payment due before the end of the course. When you pay by instalments you are liable for the entire amount of the course fee, even if you finish your course early or withdraw.

    If you fail to pay for subsequent instalments of your Course Fee by the due date, TAFE NSW reserves the right to:

    1. Withhold provision of course materials;
    2. Restrict access to your space;
    3. Withhold marking or grading of assessments;

    These provisions are known as Outstanding Fees TAFE NSW – Mandatory Procedures.

    6.3 If you are claiming the Pensioner Education Supplement through Centrelink, then you will be required to make payments to TAFE NSW using Centrepay. Should you cease to make payments at any time during your course, then TAFEnow reserves the right to restrict access to your space and inform Centrelink of your change in status.

    6.4 You will pay the fee for the qualification that applies in the year when you commence training. You will not be affected by any subsequent changes to Smart and Skilled fees in your current course offering.

    6.5 Students who started a government-subsidised qualification in 2014 will pay a pro rata Smart and Skilled fee from 1 January, 2015. If your course if not covered by Smart and Skilled the government subsidy ceases and fee-for-service fees will be charged.

  7. Course Duration and Extensions

    7.1 The maximum duration of your course is specified on the TAFEnow website. In the event that you do not complete the course within the maximum duration, your enrolment expires without refund.

    7.2 If you wish to extend your Course beyond the course expiry date, you must:

    1. Have paid all Course Fees; and
    2. Submit a request for a course extension/deferral to TAFEnow prior to the expiry date, clearly stating the reason for needing an extension/deferral; and

    7.3 Please note extensions are subject to availability and TAFE NSW retains the right to refuse an extension at its absolute discretion.

  8. Course Deferral

    8.1 You can request a deferral of your studies for a maximum of 12 months by emailing TAFEnow's Withdrawals Officer on This email address is being protected from spambots. You need JavaScript enabled to view it..

    8.2 TAFEnow's Withdrawals Officer will call you to discuss course deferral and other options. The Withdrawals Officer will then send the TAFEnow deferral form to you by email to complete, as required.

    8.3 The Withdrawals Officer will then advise you in writing of the outcome of your request.

    8.4 Course deferral arrangements exclude you being eligible for a refund, as you are asking TAFEnow to hold a study place for you. You will still be liable for all payments due under this Agreement.

    8.5 If you are paying for your course with a direct debit plan or by instalment you will still be liable for the payment plan agreed to at your initial enrolment, you cannot defer your payments.

    8.6 Enrolled students who are approved for study deferral and do not recommence training within the approved time frame, will forfeit their student place and will be treated as a new enrolment if seeking to start their course again. This means they will incur a new student fee if the deferral time is exceeded.

    8.7 While TAFEnow will endeavour to place students in the same qualification after deferral, without the student incurring additional costs, this cannot be guaranteed in all circumstances. For example, where there is a release of a new Training Package; or where circumstances mean that the course is no longer offered by TAFEnow.

  9. Course Transfers

    9.1 Students who wish to transfer to another course offered by TAFEnow, or TAFE NSW North Coast Institute, are eligible to transfer their paid fees (less 25% deposit) to a new course, if the following conditions are met:

    1. If you have submitted a Course Transfer Request Form, as supplied by Customer Help, to TAFEnow no more than four weeks of commencing your course;
    2. If you have participated, completed assessments or received recognition of prior learning in your current course, the units with participation, completed assessments or recognition of prior learning must exist in the new course to be eligible for a transfer;
    3. If you have talked with the Head Teacher of the new course and have been deemed suitable and accepted into the course;
    4. If you agree to pay the difference in fees between the course you are currently enrolled in and the course you are transferring to;
    5. If you are on an instalment plan, you agree to have your instalment payment plan readjusted as required to meet the new fees.
    6. Cancellation and refund policies apply from the confirmation of enrolment date of your initial course.

  10. Cancellations & Refunds

    10.1 It is the candidate’s responsibility to review this Cancellations and Refunds policy to determine if you think you are eligible for a refund.

    10.2 If you wish to apply for a refund on a course, because you believe the course is not suitable for you, you must do this in writing within 10 working days of enrolling. In this case, you may be eligible for a refund, or you may choose to transfer to a suitable course without penalty.

    10.3. Under Smart and Skilled the following are NOT considered suitable reasons for requesting a refund:

    1. You changed your job
    2. You changed your work hours
    3. You moved house or interstate
    4. You were retrenched or made redundant

    10.4 You are entitled to a partial refund of fees (if necessary) when recognition of prior learning (RPL) and/or a credit transfer from previous studies has been granted.

    10.5 You may also be entitled to a refund or partial refund if you have paid a higher fee for the qualification, but receive Newstart or Austudy within two weeks of enrolment. In order to apply for a refund you will need an approval letter from Centrelink with a CRN.

    10.6 You may also be eligible for a refund under extenuating circumstances. Any decision will be final and at the discretion of TAFEnow management.

    10.7 If you are a Smart and Skilled Student, also receiving funding under VET Student Loan you are also subject to the Commonwealth’s VET Student Loan refund policy, which means you may be able to have your HELP debt remitted under the ‘special circumstances’ provision of the Higher Education Support Act 2003.

    10.8 If you wish to terminate your studies before the completion of your course, you must submit a completed Withdrawal/Refund Application Form to TAFEnow, which you can obtain by contacting any of TAFEnow’s Customer Help staff.

  11. Student Inactivity

    11.1 TAFEnow teachers and coordinators periodically review the progress of all students in their course. If, after discussion with you and tracking of your online progress, you are deemed not to be making sufficient progress with your course assessments, you will be withdrawn with due notice provided.

    11.2 If we make repeated attempts to contact you and have not heard from you within 6 weeks, we will offer your place to another student and automatically withdraw you.

  12. Other Terms

    12.1 If your course prepares you to undertake external examinations you are responsible for establishing your own eligibility and making arrangements to attend and pay for any fees and charges.

    12.2 The course material that TAFEnow provides to you shall become your property. However, the content of the course materials, and all intellectual property rights contained therein, remain the property of TAFE NSW or any nominated third party. You may not reproduce any part of the course materials or assessments without the prior written consent of TAFE NSW.

    12.3 If you are under 18 years of age, your parent or guardian must sign up for you and complete the Parent or Guardian Declaration Form. Under this Agreement, the parent or guardian is responsible for payment of the Course Fees.

    12.4 This Agreement is governed by the laws of New South Wales

    12.5 By accepting this Agreement:

    1. you are warranting that you are not legally bankrupt; and have sufficient means to pay for your tuition
    2. you are giving your consent to TAFE NSW undertaking a credit check on you.

TAFEnow Student Agreement - VET Student Loan Students
  1. Your Agreement

    The following terms and conditions constitute the agreement between you and the NSW TAFE Commission (TAFE NSW) through TAFEnow for the provision of your course (“Agreement”).

    1.1 Accepting this Agreement

    By confirming your enrolment with TAFEnow you are accepting the terms and conditions of the TAFEnow Student Agreement and your Study Assist VET Student Loan Student.

    1.2 Privacy

    The personal information you provide on the TAFEnow website is being obtained for the purpose of processing your application for enrolment. It will be used by TAFE NSW for general student administration and communication and other matters relating to the education and welfare of you as a student. While the provision of this information is voluntary, if you do not provide all or any of this information it may delay or prevent the processing of this application for enrolment. This information will be stored securely. You may access or correct any personal information provided by contacting TAFEnow.

    As all of our courses are conducted online it is important you are aware that TAFEnow reserves the right to monitor and record all usage of its computer networks. We will take disciplinary action when a breach of expected behaviour occurs. Disciplinary action may include legal action and illegal acts will be referred to the appropriate legal authority. For further information refer to privacy here.

  2. Your Obligations

    2.1 By accepting this Agreement you:

    1. Agree to comply with the TAFE NSW Policies as published on the TAFE NSW website and all aspects of the TAFEnow Student Guide.
    2. Acknowledge that while studying online, you will be respectful of customer service staff, instructors and fellow students;
    3. Will refrain from using derogatory, discriminatory or abusive pictures or language in emails, social media, online chat rooms, forums or while making enquiries with customer service staff;
    4. Agree that if you breach the Student Discipline Policy with poor conduct this can result in being blocked from TAFE NSW courses, both now and in the future and will make you ineligible for a refund for this course. It may also mean you have formal disciplinary procedures taken against you;
    5. Confirm that you fulfil all entry requirements and have access to the required equipment, as specified on the TAFEnow website, for the course in which you are enrolling;
    6. Confirm that all information provided to TAFEnow at the time of enrolment was accurate and complete.
    7. Agree to pay all requisite fees associated with your course plus GST, if applicable (“Course Fee”); and
    8. Acknowledge and accept the Fees and Charges as published on the TAFEnow website
    9. Acknowledge that you have a set period of time in which to complete the course and if you require further study and/or assessment time, there may be an additional cost.

  3. Your Acknowledgment

    3.1 By accepting this Agreement you acknowledge:

    1. Depending on your particular course, you may need to provide your own equipment or undertake other studies or certifications (such as Basic First Aid) in addition to the course materials and this will be at your own expense (as advised on the TAFEnow website);
    2. That if you require printed copies of the online course learner guides this is an optional requirement and will incur a fee.
    3. Library resources will only be accessible during the period of your enrolment in the course.
    4. You will require reliable internet and computer access, as well as the basic skills to operate this equipment, to successfully complete your online studies. Most courses also require access to particular software. You are responsible for checking your learner/course guide to clarify this.
    5. You may be required to acquire additional computing equipment or software for your particular course.
    6. You acknowledge that the Course Fee does not include:
      • Postage of any assessments or other materials by you to TAFEnow; or
      • Any materials that are listed or optional to your course.
      • Travel or other personal costs (such as uniforms) associated with undertaking a work placement or workplace assessments.
    7. It is your responsibility to inform TAFEnow in writing within seven (7) days of any corrections or changes to your personal details including name, residential or postal address, email address, phone numbers, payment choices and banking details.
    8. It is your responsibility to retain an electronic copy of all assessments submitted to TAFEnow for the duration of your course.
    9. You must maintain a TAFE NSW email address for the duration of your course and that TAFEnow will officially communicate with you via that address and through your space. You are responsible for redirecting all TAFE NSW emails to an alternative address if required.

  4. TAFEnow’s Obligations

    4.1 Under this Agreement, TAFEnow agrees to:

    1. Supply you with course materials for the first study period of your course;
    2. Provide you with access to your space;
    3. Provide you with access to learning and administrative support during the period of your enrolment in the course
    4. Mark or grade your assessments until the expiry of your course.
    5. provide you with course materials, assessments and support for subsequent study periods of your course as you:
      • Successfully complete a prior study period; and
      • Pay all requisite Course Fees until the completion or expiry of your course.
    6. Provide feedback and grades for your assessments through your space. In accordance with the regulations governing TAFEnow, assessments submitted by mail to TAFEnow will not be returned to you.

    4.2 On successful completion of all assessments and the full payment of the Course Fee, TAFE NSW will issue you appropriate certification for your course.

    4.3 TAFEnow may make changes to your course (including units, learning materials and assessments) and the TAFEnowStudent Agreement as reasonably required from time to time. TAFEnow may also make reasonable changes to the additional Fees and Charges.

    4.4 Provide a Consumer Protection Officer to address your concerns, financial or otherwise. Our dedicated officer is contactable by phone on (02) 6586 2221 and email on This email address is being protected from spambots. You need JavaScript enabled to view it..

  5. Your Assessments

    5.1 You are entitled to sit for each assessment event free of additional charges in the first two instances. If you are deemed by your assessor to be 'not yet competent' after two assessment attempts, an additional fee will apply. .

    5.2 If your course contains a mandatory workplace assessment:

    1. It is your responsibility to find an appropriate workplace to undertake the workplace assessment component of your course;
    2. TAFEnow will assess the suitability of any such workplace you have identified;
    3. You may be required to undertake workplace assessments at more than one workplace, depending on the nature of the workplace and the assessment requirements;
    4. You may be required to travel to an appropriate workplace if you are unable to locate an appropriate workplace within your local area;
    5. TAFEnow may assess your workplace assessments in a range of ways, which may include: completion of a logbook; video and photo evidence, telephone or online interviews with you and your supervisor; and completion of a workplace assessment portfolio.
    6. In some cases, TAFEnow will undertake workplace assessments at your identified and approved workplace. In such cases, TAFEnow must be notified in writing fourteen (14) days in advance if you are unable to attend your workplace on the agreed date of assessment. Failure to attend or cancellation within 14 days may result in an administrative fee; and
    7. You must complete all mandatory workplace assessments within the maximum duration of your course, lodging final assessments at least one month prior to your course expiry date.

    5.3 Reasonable adjustment. If you have a recognised disability, you need to declare your status at the time of enrolment to ensure we can provide the required support and can apply reasonable adjustments to the assessment events in your course. Before commencing your course, please discuss your requirements with your course co-ordinator.

  6. Paying Your Course Fees

    6.1 All payment terms and conditions are in keeping with your Study Assist VET Student Loan agreement, as outlined in the VET Student Loan Information for 2016 Booklet. This funding is provided to TAFEnow by the Federal Government. You pay it back, via the Australian tax system at a future date when your income reaches a threshold level. This level changes annually.

  7. Course Duration and Extensions

    7.1 The maximum duration of your course is specified on the TAFEnow website. In the event that you do not complete the course within the maximum duration, your enrolment expires without refund.

    7.2 If you wish to extend your Course beyond the course expiry date, you must:

    1. Have paid all Course Fees; and
    2. Submit a request for a course extension/deferral to TAFEnow prior to the expiry date, clearly stating the reason for needing an extension/deferral; and

    7.3 Please note extensions are subject to availability and TAFE NSW retains the right to refuse an extension at its absolute discretion.

  8. Course Deferral

    8.1 If you suffer from a medical condition that directly impacts on your ability to undertake your studies, you may request a course deferral from VET Student Loan. Your enrolment may be suspended, thereby extending the maximum duration of your course. There is no extension on census dates and payments will proceed as normal.

    8.2 Students who decide they need more time before the census date should withdraw immediately. After the census date, students can apply for a deferral.

  9. Course Transfers

    9.1 Direct transfers are not available for students using VET Student Loan. To change courses, VET Student Loan withdrawal procedures should be followed to cancel your current enrolment before the census date, to avoid incurring a debt.

  10. Cancellations & Refunds

    10.1 It is the candidate’s responsibility to review the VET Student Loan Information for 2016 booklet, available online at http://studyassist.gov.au/sites/studyassist/helpfulresources/pages/publications.

    10.2 If you wish to terminate your studies before the completion of your course, you must submit a completed VET Student Loan Withdrawal Form to TAFEnow, which can be obtained by contacting any of TAFEnow’s Customer Help staff.

    10.3 Refunds are not available (except under special circumstances) for courses where VET Student Loan has been granted to the student and the census date has passed. This means that students who take out a VET Student Loan loan incur a debt once their enrolment is confirmed after the census date for the relevant unit of study. This census date is outlined in your personalised Welcome Email.

    10.4 If your reason for seeking a refund is considered to involve special circumstances you may be able to have your HELP debt remitted under the ‘special circumstances’ provision of the Higher Education Support Act 2003.

  11. Student Inactivity

    11.1 TAFEnow teachers and coordinators periodically review the progress of all students in their course.

  12. Other Terms

    12.1 If your course prepares you to undertake external examinations you are responsible for establishing your own eligibility and making arrangements to attend and pay for any fees and charges.

    12.2 The course material that TAFEnow provides to you shall become your property. However, the content of the course materials, and all intellectual property rights contained therein, remain the property of TAFE NSW or any nominated third party. You may not reproduce any part of the course materials or assessments without the prior written consent of TAFE NSW.

    12.3 If you are under 18 years of age, your parent or guardian must sign up for you and complete the Parent or Guardian Declaration Form. Under this Agreement, the parent or guardian is responsible for payment of the Course Fees.

    12.4 This Agreement is governed by the laws of New South Wales

    12.5 By accepting this Agreement:

    1. you are warranting that you are not legally bankrupt; and have sufficient means to pay for your tuition
    2. you are giving your consent to TAFE NSW undertaking a credit check on you.

TAFEnow Student Agreement - Fee-For-Service Students
  1. Your Agreement

    The following terms and conditions constitute the agreement between you and the NSW TAFE Commission (TAFE NSW) through TAFEnow for the provision of your course (“Agreement”).

    1.1 Accepting this Agreement

    By confirming your enrolment with TAFEnow you are accepting the terms and conditions of the TAFEnow Student Agreement.

    1.2 Privacy

    The personal information you provide on the TAFEnow website is being obtained for the purpose of processing your application for enrolment. It will be used by TAFE NSW for general student administration and communication and other matters relating to the education and welfare of you as a student. While the provision of this information is voluntary, if you do not provide all or any of this information it may delay or prevent the processing of this application for enrolment. This information will be stored securely. You may access or correct any personal information provided by contacting TAFEnow.

    As all of our courses are conducted online it is important you are aware that TAFEnow reserves the right to monitor and record all usage of its computer networks. We will take disciplinary action when a breach of expected behaviour occurs. Disciplinary action may include legal action and illegal acts will be referred to the appropriate legal authority. For further information refer to privacy here.

  2. Your Obligations

    2.1 By accepting this Agreement you:

    1. Agree to comply with the TAFE NSW Policies as published on the TAFE NSW website and all aspects of the TAFEnow Student Guide.
    2. Acknowledge that while studying online, you will be respectful of customer service staff, instructors and fellow students;
    3. Will refrain from using derogatory, discriminatory or abusive pictures or language in emails, social media, online chat rooms, forums or while making enquiries with customer service staff;
    4. Agree that if you breach the Student Discipline Policy with poor conduct this can result in being blocked from TAFE NSW courses, both now and in the future and will make you ineligible for a refund for this course. It may also mean you have formal disciplinary procedures taken against you;
    5. Confirm that you fulfil all entry requirements and have access to the required equipment, as specified on the TAFEnow website, for the course in which you are enrolling;
    6. Confirm that all information provided to TAFEnow at the time of enrolment was accurate and complete.
    7. Agree to pay all requisite fees associated with your course plus GST, if applicable (“Course Fee”); and
    8. Understand and accept the Fees and Charges as published on the TAFEnow website
    9. Understand that you have a set period of time in which to complete the course and if you require further study and/or assessment time, there may be an additional cost.

  3. Your Acknowledgment

    3.1 By accepting this Agreement you acknowledge:

    1. Depending on your particular course, you may need to provide your own equipment or undertake other studies or certifications (such as Basic First Aid) in addition to the course materials and this will be at your own expense (as advised on the TAFEnow website);
    2. That if you require printed copies of the online course learner guides this is an optional requirement and will incur a fee.
    3. Library resources will only be accessible during the period of your enrolment in the course.
    4. You will require reliable internet and computer access, as well as the basic skills to operate this equipment, to successfully complete your online studies. Most courses also require access to particular software. You are responsible for checking your learner/course guide to clarify this.
    5. You may be required to acquire additional computing equipment or software for your particular course.
    6. You acknowledge that the Course Fee does not include:
      • Postage of any assessments or other materials by you to TAFEnow; or
      • Any materials that are listed or optional to your course.
      • Travel or other personal costs (such as uniforms) associated with undertaking a work placement or workplace assessments.
    7. It is your responsibility to inform TAFEnow in writing within seven (7) days of any corrections or changes to your personal details including name, residential or postal address, email address, phone numbers, payment choices and banking details.
    8. It is your responsibility to retain an electronic copy of all assessments submitted to TAFEnow for the duration of your course.
    9. You must maintain a TAFE NSW email address for the duration of your course and that TAFEnow will officially communicate with you via that address and through your space. You are responsible for redirecting all TAFE NSW emails to an alternative address, if required.

  4. TAFEnow’s Obligations

    4.1 Under this Agreement, TAFEnow agrees to:

    1. Supply you with course materials for the first study period of your course;
    2. Provide you with access to your space;
    3. Provide you with access to learning and administrative support during the period of your enrolment in the course
    4. Mark or grade your assessments until the expiry of your course.
    5. Provide you with course materials, assessments and support for subsequent study periods of your course as you:
      • successfully complete a prior study period; and
      • pay all requisite Course Fees until the completion or expiry of your course.
    6. Provide feedback and grades for your assessments through your space. In accordance with the regulations governing TAFEnow, assessments submitted by mail to TAFEnow will not be returned to you.

    4.2 On successful completion of all assessments and the full payment of the Course Fee, TAFE NSW will issue you appropriate certification for your course.

    4.3 TAFEnow may make changes to your course (including units, learning materials and assessments) and the TAFEnowStudent Agreement as reasonably required from time to time. TAFEnow may also make reasonable changes to the additional Fees and Charges.

    4.4 Provide a Consumer Protection Officer to address your concerns, financial or otherwise. Our dedicated officer is contactable by phone on (02) 6586 2221 and email on This email address is being protected from spambots. You need JavaScript enabled to view it.. Full consumer protection policy information is available in our TAFEnow Student Guide.

  5. Your Assessments

    5.1 You are entitled to sit for each assessment event free of additional charges in the first two instances. If you are deemed by your assessor to be 'not yet competent' after two assessment attempts, an additional fee will apply.

    5.2 If your course contains a mandatory workplace assessment:

    1. It is your responsibility to find an appropriate workplace to undertake the workplace assessment component of your course;
    2. TAFEnow will assess the suitability of any such workplace you have identified;
    3. You may be required to undertake workplace assessments at more than one workplace, depending on the nature of the workplace and the assessment requirements;
    4. You may be required to travel to an appropriate workplace if you are unable to locate an appropriate workplace within your local area;
    5. TAFEnow may assess your workplace assessments in a range of ways, which may include: completion of a logbook; video and photo evidence, telephone or online interviews with you and your supervisor; and completion of a workplace assessment portfolio.
    6. In some cases, TAFEnow will undertake workplace assessments at your identified and approved workplace. In such cases, TAFEnow must be notified in writing fourteen (14) days in advance if you are unable to attend your workplace on the agreed date of assessment. Failure to attend or cancellation within 14 days may result in an administrative fee; and
    7. You must complete all mandatory workplace assessments within the maximum duration of your course, lodging final assessments at least one month prior to your course expiry date.

    5.3 Reasonable adjustment. If you have a recognised disability, you need to declare your status at the time of enrolment to ensure we can provide the required support and can apply reasonable adjustments to the assessment events in your course. Before commencing your course, please discuss your requirements with your course co-ordinator.

  6. Paying Your Course Fees

    6.1 TAFEnow operates on the principle that students who commence must pay either 100% of course fees upfront at the time of enrolment, or, a minimum of 25% deposit (where taking out a payment plan via agreed instalments) in recognition of the cost of establishing and commencing any program.

    6.2 Should you chose to pay your course fees by agreed instalments, via our independent provider (Westpac), TAFEnow will retain 25% of this payment as a deposit. When you pay by instalments you are liable for the entire amount of the course fee, even if you finish your course early or withdraw.

    If you fail to pay for subsequent instalments of your Course Fee by the due date, TAFE NSW reserves the right to:

    1. Withhold provision of course materials;
    2. Restrict access to your space;
    3. Withhold marking or grading of assessments;

    These provisions are known as Outstanding Fees TAFE NSW – Mandatory Procedures.

  7. Course Duration and Extensions

    7.1 The maximum duration of your course is specified on the TAFEnow website. In the event that you do not complete the course within the maximum duration, your enrolment expires without refund.

    7.2 If you wish to extend your Course beyond the course expiry date, you must:

    1. Have paid all Course Fees; and
    2. Submit a request for a course extension/deferral to TAFEnow prior to the expiry date, clearly stating the reason for needing an extension/deferral; and

    7.3 Please note extensions are subject to availability and TAFE NSW retains the right to refuse an extension at its absolute discretion.

  8. Course Deferral

    8.1 You can request a deferral of your studies for a maximum of 12 months by emailing TAFEnow's Withdrawals Officer on This email address is being protected from spambots. You need JavaScript enabled to view it..

    8.2 TAFEnow's Withdrawals Officer will call you to discuss course deferral and other options. The Withdrawals Officer will then send the TAFEnow deferral form to you by email to complete, as required.

    8.3 The Withdrawals Officer will then advise you in writing of the outcome of your request.

    8.4 Course deferral arrangements exclude you being eligible for a refund, as you are asking TAFEnow to hold a study place for you. You will still be liable for all payments due under this Agreement.

    8.5 If you are paying for your course with a direct debit plan or by instalment you will still be liable for the payment plan agreed to at your initial enrolment, you cannot defer your payments.

    8.6 Enrolled students who are approved for study deferral and do not recommence training within the approved time frame, will forfeit their student place and will be treated as a new enrolment if seeking to start their course again. This means they will incur a new student fee if the deferral time is exceeded.

    8.7 While TAFEnow will endeavour to place students in the same qualification after deferral, without the student incurring additional costs, this cannot be guaranteed in all circumstances. For example, where there is a release of a new Training Package; or where circumstances mean that the course is no longer offered by TAFEnow.

  9. Course Transfers

    9.1 Students who wish to transfer to another course offered by TAFEnow, or TAFE NSW North Coast Institute, are eligible to transfer their paid fees (less 25% deposit) to a new course, if the following conditions are met:

    1. If you have submitted a Course Transfer Request Form, as supplied by Customer Help, to TAFEnow no more than four weeks of commencing your course;
    2. If you have participated, completed assessments or received recognition of prior learning in your current course, the units with participation, completed assessments or recognition of prior learning must exist in the new course to be eligible for a transfer;
    3. If you have talked with the Head Teacher of the new course and have been deemed suitable and accepted into the course;
    4. If you agree to pay the difference in fees between the course you are currently enrolled in and the course you are transferring to;
    5. If you are on an instalment plan, you agree to have your instalment payment plan readjusted as required to meet the new fees.
    6. Cancellation and refund policies apply from the confirmation of enrolment date of your initial course.

  10. Cancellations & Refunds

    10.1 It is the candidate’s responsibility to review this Cancellations and Refunds policy to determine if you think you are eligible for a refund.

    10.2 If you wish to apply for a refund on a course, because you believe the course is not suitable for you, you must do this in writing within 10 working days of enrolling. In this case, you may be eligible for a refund, or you may choose to transfer to a suitable course without penalty.

    10.3 You are entitled to a partial refund of fees (if necessary) when recognition of prior learning (RPL) and/or a credit transfer from previous studies has been granted.

    10.4 You may also be eligible for a refund under extenuating circumstances. Any decision will be final and at the discretion of TAFEnow management.

    10.5 If you wish to terminate your studies before the completion of your course, you must submit a completed Withdrawal/Refund Application Form to TAFEnow, which you can obtain by contacting any of TAFEnow’s Customer Help staff.

    10.6 A student is entitled to substitute another candidate for the course if the first candidate is unable to complete the study. The student must notify TAFEnow Customer Help within 28 days of the initial enrolment. The substitute candidate must also meet the entry requirements of the course.

    10.7 Substituting a candidate negates the substitute student’s ability to apply for a refund or transfer to another course. Any financial considerations for a transferred enrolment are solely between the candidates involved and TAFEnow will not be involved in any negotiations between those candidates.

    10.8 If you have paid for your course by instalments through Debit Success, you will be liable for any contractual obligation you have entered for payment of monies with the company Debit Success.

  11. Student Inactivity

    11.1 TAFEnow teachers and coordinators periodically review the progress of all students in their course to ensure continuity.

  12. Other Terms

    12.1 If your course prepares you to undertake external examinations you are responsible for establishing your own eligibility and making arrangements to attend and pay for any fees and charges.

    12.2 The course material that TAFEnow provides to you shall become your property. However, the content of the course materials, and all intellectual property rights contained therein, remain the property of TAFE NSW or any nominated third party. You may not reproduce any part of the course materials or assessments without the prior written consent of TAFE NSW.

    12.3 If you are under 18 years of age, your parent or guardian must sign up for you and complete the Parent or Guardian Declaration Form. Under this Agreement, the parent or guardian is responsible for payment of the Course Fees.

    12.4 This Agreement is governed by the laws of New South Wales

    12.5 By accepting this Agreement:

    1. you are warranting that you are not legally bankrupt; and have sufficient means to pay for your tuition
    2. you are giving your consent to TAFE NSW undertaking a credit check on you.


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