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SIT50416 - SIT50416 - Diploma of Hospitality Management

SIT50416 - Diploma of Hospitality Management

Smart and Skilled

This course is on the NSW skills list. Students in NSW may be eligible for a Government subsidised price.

VET Student Loans

We are approved to offer VET Student Loans to eligible students. The loan amount for this course is capped at $5000.

Work Placement

This course has work placement. Check the requirements and FAQs for more information.

Course description

If you aspire to run your own business or lead a talented team in the hospitality industry this is the qualification for you. You will gain a sound knowledge of industry operations and a broad range of managerial skills to co-ordinate operations efficiently.

Learn how to develop and extend your people and business management skills, using business technology and administrative skills appropriate to your workplace.

This qualification provides a pathway to work in any sector of the hospitality industry as a departmental or small business manager.

Units of study

Core Units

Unit Code Unit Name
SITXCCS007 Enhance the customer service experience
SITXFIN003 Manage finances within a budget
SITXHRM003 Lead and manage people experience
SITXMGT001 Monitor work operations
SITXMGT002 Establish and conduct business relationships
SITXCCS008 Develop and manage quality customer service practices
SITXCOM005 Manage conflict
SITXFIN004 Prepare and monitor budgets
SITXGLC001 Research and comply with regulatory requirements
BSBDIV501 Manage diversity on the workplace
BSBMGT517 Manage operational plan
SITXHRM002 Roster staff
SITXWHS003 Implement and monitor work health and safety practice

Elective Units

Choose a total of fifteen electives from this group.

Unit Code Unit Name
SITEEVT010 Manage on-site event operations
SITXEBS002 Develop, implement and monitor the use of social media in a business
SITXMPR006 Obtain & manage sponsorship
SITHFAB002 Provide responsible service of alcohol
SITEEVT008 Manage event staging components
SITEEVT005 Plan in-house events or functions
SITEEVT001 Source and use information on the events industry
SITXMPR001 Coordinate the production of brochures & marketing materials
SITXWHS002 Identify hazards, assess and control safety risks
SITTTSL006 Prepare quotations
SITXFSA002 Participate in food handling practices
SITXFSA001 Use hygienic practices for food safety
SITHIND004 Work effectively in hospitality service
SITHACS002 Provide housekeeping services to guests
BSBITU302 Create electronic presentations
BSBADM502 Manage meetings
SITXFIN001 Process financial transactions
SITHFAB014 Provide table service of food and beverage
SITHACS008 Provide accommodation reception services
SITXHRM004 Recruit select and induct staff
SITXHRM004 Source and use information on the hospitality industry
SITHFAB004 Prepare and serve non-alcoholic beverages
SITTTSL007 Process reservations
BSBITU306 Design and produce business documents
Requirements
  • You are required to either be in paid employment or do volunteer work in a workplace in order to complete the practical aspects of the course.
  • The workplace you select must provide you with the opportunity to use managerial skills to coordinate hospitality operations. You must be able to operate independently, have responsibility for others and make a range of operational business decisions.. Suitable workplaces include: resorts, motels, clubs & restaurants.
  • Assessment events for this course will require verification that you can perform tasks to the required standard by your workplace supervisor. Complete details of the requirements of the workplace are available in the Workplace Assessment Guide.
  • You will also need to video certain practical tasks so will need access to a digital video recording device and/or a digital camera and associated software to save and upload video and image files. Many mobile phones and smart phones include this technology. Please note completion of this course in 12 months is considered full-time participation.
Frequently Asked Questions
All Items
Generic FAQs
SIT50416 specific FAQs
Before gaining entry to a course, why do I need a Unique Student Identifier (USI)? How do I obtain one?
All students are required to have a USI, before their enrolment is confirmed. If you have not created your USI and are intending to study, you should create your free USI now. Get more information by visiting usi.gov.au. You will need to have proof of your identity to complete the process. Once you have a USI you will have a secure online record of your nationally recognised training which you can access anytime and anywhere. If you have any questions, or need assistance creating your USI, please contact TAFE Digital by phone or chat.
I’m currently living overseas, is it okay for me to do this course?
No. Due to varying working environments across the world, we are currently only able to assess students who will reside in Australia for the duration of their studies.
How much time should I study this course for each week (on average) to complete in the required time?
You have up to 24 months to complete this course. This course will take around 15 hours a week of study and work placement based on 96 weeks of participation. If you have industry, experience and knowledge may find you complete more rapidly. As you are studying flexibly, this is a guide only and you should use your course study planner to plan your studies in more detail.
At a minimum, what software do I require for my course?

You don't have to be a computer whiz to succeed in online learning, but you should be comfortable typing, using the internet and email, chatting to your teachers or others online, reading course content online, using common software and performing other basic tasks.

Minimum software specifications for your course are:

  • Microsoft Office or equivalent (free download for TAFE NSW enrolled students)
  • Adobe Acrobat Reader (free download)
  • Adobe Flash Player (free download)
  • Up-to-date internet browser
At a minimum, what computer skills do I require for my course?

You don't have to be a computer whiz to succeed in online learning, but you should be comfortable typing, using the internet and email, chatting to your teachers or others online, reading course content online, using common software and performing other basic tasks.

Minimum specifications for your computer are:

  • Microsoft Windows 7, or later, or Mac OS X or above

You may also need access to:

  • A printer/scanner to print and scan documents for uploading.
  • A smart phone or digital video so that you can video practical tasks for some courses
What if I need a full-time course?
Completion in 24 months is considered full-time. On enrolment, please let our Customer Help team know that you need to study full-time. They will adjust the time frame of your enrolment to reflect a full-time study load and can then provide you with a Confirmation of Enrolment form for Centrelink.
How will I contact TAFE Digital if I’m having a problem? How long will it take to get a response?
If you are having trouble accessing your course resources or navigating the TAFE Digital website after enrolling, you should contact one of our Customer Help Officers on 1300 823 366. They are available Monday to Thursday 8am to 8pm and 8am to 5pm on Fridays.
If your query is specific to a unit you are studying and requires a subject matter expert, you should contact your unit facilitator. Their contact details are located on every unit. You should make contact via email. If you require over the phone support and appointment can be requested.
What sort of skills will I need?
There are no formal entry requirements, however, it is desirable that you have a reasonable level of industry experience or be currently working in hospitality. The course includes practical tasks so you will need to organise volunteer work or be in paid employment. The workplace you select must provide you with the opportunity to use managerial skills and coordinate hospitality operations. Suitable workplaces include resorts, motels, clubs & restaurants.
Is there tutor support available after hours?
TAFE Digital has teamed up with the national service Studiosity, to offer students live online help with things like essay and report writing, study skills and referencing. You can make contact with a tutor from 3pm to 11pm Sunday to Friday, via your Moodle course page or drop off a writing file and receive feedback in less than 24 hours. Watch this short, informative video for more information.
This service is additional to the specific subject help that your unit facilitator can provide.
What will this course qualify me to do and what type of jobs will I be able to get? What is the future outlook like for jobs in this field?
Possible jobs include:
  • Banquet or function manager
  • Executive housekeeper
  • Front office manager
  • Gaming manager
  • Kitchen manager
  • Motel manager
  • Restaurant manager
Future job prospects for these roles are outlined here in the Australian Government’s Job Outlook.
How will I access extra course resources or talk to a librarian?
If you want make contact with a TAFE Digital librarian to access further course resources, go to tafenow.com.au/library-ask-us. Then type in your reference query. A librarian on chat will show you how to search the library catalogue and how to use our specialised subject guides to find extra information for assessments.
On completion of this course, what is the pathway to further study?
After completing this qualification you can gain credit towards university studies in hotel management. Depending on which university you choose to study at, you may be able to gain credits from your TAFE studies.
How will I send in my assessment tasks?
Once you enrol you will work from the learning platform of our website. Your course information will tell you what assessment events you are required to and provide instructions on how to upload them so your assessor gets them. If you are asked to send video or audio evidence for an assessment you can upload it to YouTube, Vimeo or DropBox and just upload the URL to the course website so we know where to look.
Is this course available through TAFE Digital as a traineeship in NSW and other states?
No, this course is not suitable as a traineeship.
What happens if I fail a unit or an assessment event? What is TAFE Digital's re-submission policy?
Your teacher/assessor will provide feedback on your assessment event and will let you know if you have met the requirements. If you have not met the requirements, you will have one extra attempt to resubmit your assessment and get it to the required standard to become competent in this unit. If you do not succeed in your second attempt a fee may be charged for an assessor to mark your third submission.
Is work placement a requirement of this course?
The requirement is approximately 200 hours over the length of the course.
Can I transfer to a campus class if I struggle online?
Before considering a change it is best to discuss your options with TAFE Digital’s Educational Support Officers who may be able to arrange additional support for your studies. If your course is available at an TAFE NSW campus you may be able to transfer. Please contact the customer contact centre.
Will I need to buy any text books or other equipment for this course?
No, all resources are online.
If I do a course with TAFE Digital, can I get an extension on my visa?
You must apply for a visa extension directly with the Department of Immigration and Border Protection. TAFE Digital can provide you with a Confirmation of Enrolment (COE) once you’ve enrolled in a course as proof of your student status, but is unable to assist with your visa application.
What qualifications or experience are recommended to meet the course’s entry requirements?
There are no formal entry requirements, however, it is desirable that you have a reasonable level of industry experience or be currently working in hospitality. The course includes practical tasks so you will need to organise volunteer work or be in paid employment. The workplace you select must provide you with the opportunity to use managerial skills and coordinate hospitality operations. Suitable workplaces include resorts, motels, clubs & restaurants.
What if English is not my first language?
If English is not your first language and you did not complete the last two years of secondary education in English, you are required to provide evidence of English language competency before enrolling into the course. Examples of appropriate evidence are listed below:
  • IELTS - Overall score of 5.5
  • TOEFL - One of the following:
    • 530 (paper)
    • 197 (computer)
    • 71 (internet)
  • Evidence of 12 months in English-speaking employment - Testimonial or statutory declaration
Do I have to pay the cost of my course in full when I enrol?
At TAFE NSW, TAFE Digital we accept a range of convenient payment methods for paying course fees. These include up front payment (or paying the course in-full), payment plans, deferred payments or third party payment. The amount you pay might be reduced if you are eligible for a subsidised place.

For more detailed information please visit the TAFE NSW, TAFE Digital payment options page.
What fee payment options are used to pay for a course?
TAFE NSW North Coast does not accept cash payments, however you can pay your course fees and other enrolment related charges by:
  • Credit Card
  • Debit Card
  • A completed Authority to Invoice from your employer or job provider (if applicable)
How do I pay for my course?
When you have to make a payment will depend on how you have chosen to pay your course fees. To confirm your place in a course, you must pay a deposit. The amount that you pay will depend on the length of your course.

If you are studying a course at Diploma level, you may be eligible for a VET Student Loan. You may also qualify for an exemption, which means you don't pay any fees.

If you are choosing a payment plan, you will need to agree to a Westpac Direct Debit Plan and provide your credit card details or bank account number. We will debit regular payments from your account/credit card to make sure payment for your course fees are up to date.

To find out more about the different payment options available to you, please visit the TAFE NSW, TAFE Digital payment options page
Does TAFE NSW, TAFE Digital have a Fee and refund policy?
TAFE NSW, TAFE Digital has a new Refund Policy which is effective from 1 November 2017. This policy applies to Student Fees, Concession Fees and Additional Costs and other charges paid by TAFE NSW students and refunds of those fees, costs and charges.

TAFE NSW students may, in certain circumstances, be eligible for a refund or partial refund of the Student Fee, Concession Fee or Additional Costs paid to TAFE NSW. The circumstances where a refund may apply are:
  1. If TAFE NSW cancels the delivery of training, the Student Fee or Concession Fee will be refunded;
  2. If TAFE NSW cancels the delivery of training, the Additional Costs, where the equipment or services purchased have not been used/accessed and are returned to TAFE NSW, will be refunded;
  3. If the student makes a payment more than the Student Fee or Concession Fee, including where the student is determined to be eligible for a Fee Exemption or Concession Fee after such payment, the amount overpaid will be refunded;
  4. For subsidised training, if the student formally withdraws before the commencement of training delivery or classes, then the Student Fee or the Concession Fee paid at enrolment will be refunded;
  5. For Fee for Service training, where the student formally withdraws before the commencement of training, and the training is
    • less than one (1) week duration, the student must formally withdraw five (5) business days before commencement of training to be eligible for a refund;
    • greater than one (1) week duration, then the Student Fee will be refunded;
  6. If the student withdraws after the commencement of training delivery or classes,
    • the instalment fees paid and due at the date of withdrawal from training are non-refundable;
    • a partial refund will be available where the student has made fee payment/s against future-dated instalments due after the date of withdrawal.
If you would like to know more about our Fees and Refund policy please visit the TAFE NSW, TAFE Digital fees and refund policy page.
Course Fees
Contact us to enrol in this course
Is This Course Right For You?
Industry Insights

Tourism, Events and Aviation careers fall within various industries and are popular choices for many people. These areas have faced some challenges over the last five years with the financial crisis limiting the amount of international travellers coming to Australia.

However, record numbers of Aussies travelled overseas, contributing to growth in some occupations. For example in 2014, Tourism and Travel Advisers and Conference and Event Organisers made the top 10 Occupations list in the Administrative and Support Services industry.

Each career area and various roles within are set to grow nationally to 2019. Jobs in Airport Operations are projected to grow by 21.1%, Travel and Tour Arrangement Services by 4.8% and positions such as Conference Organisers by 23.9%.

Trends

REVENUE
BUSINESSES
ANNUAL GROWTH
2011-2016

Source: ‘Australian Jobs 2015 Report’ Australian Government – Department of Employment, ABS, IBISworld.

Course Reviews

At a glance

Course Code: SIT50416
Course Duration: 24 months
Units: 28
Recognition: Nationally
Cost: $6,000
(Do you qualify for a discount?)
Download a Course guide


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