Diploma of Hospitality Management
If you aspire to run your own business or lead a talented team in the hospitality industry this is the qualification for you. You will gain a sound knowledge of industry operations and a broad range of managerial skills to co-ordinate operations efficiently.
Learn how to develop and extend your people and business management skills, using business technology and administrative skills appropriate to your workplace.
This qualification provides a pathway to work in any sector of the hospitality industry as a departmental or small business manager.
|Unit Code||Unit Name|
|SITXCCS007||Enhance the customer service experience|
|SITXFIN003||Manage finances within a budget|
|SITXHRM003||Lead and manage people experience|
|SITXMGT001||Monitor work operations|
|SITXMGT002||Establish and conduct business relationships|
|SITXCCS008||Develop and manage quality customer service practices|
|SITXFIN004||Prepare and monitor budgets|
|SITXGLC001||Research and comply with regulatory requirements|
|BSBDIV501||Manage diversity on the workplace|
|BSBMGT517||Manage operational plan|
|SITXWHS003||Implement and monitor work health and safety practice|
Choose a total of fifteen electives from this group.
|Unit Code||Unit Name|
|SITEEVT010||Manage on-site event operations|
|SITXEBS002||Develop, implement and monitor the use of social media in a business|
|SITXMPR006||Obtain & manage sponsorship|
|SITHFAB002||Provide responsible service of alcohol|
|SITXMGT003||Manage projects imported|
|SITEEVT008||Manage event staging components|
|SITEEVT005||Plan in-house events or functions|
|SITEEVT001||Source and use information on the events industry|
|SITXMPR001||Coordinate the production of brochures & marketing materials|
|SITXWHS002||Identify hazards, assess and control safety risks|
|SITXFSA002||Participate in food handling practices|
|SITXFSA001||Use hygienic practices for food safety|
|SITHIND004||Work effectively in hospitality service|
|SITHACS002||Provide housekeeping services to guests|
|BSBITU302||Create electronic presentations|
|SITXFIN001||Process financial transactions|
|SITHFAB014||Provide table service of food and beverage|
|SITHACS008||Provide accommodation reception services|
|SITXHRM004||Recruit select and induct staff|
|SITXHRM004||Source and use information on the hospitality industry|
|SITHFAB004||Prepare and serve non-alcoholic beverages|
|BSBITU306||Design and produce business documents|
- You are required to either be in paid employment or do volunteer work in a workplace in order to complete the practical aspects of the course.
- The workplace you select must provide you with the opportunity to use managerial skills to coordinate hospitality operations. You must be able to operate independently, have responsibility for others and make a range of operational business decisions.. Suitable workplaces include: resorts, motels, clubs & restaurants.
- Assessment events for this course will require verification that you can perform tasks to the required standard by your workplace supervisor. Complete details of the requirements of the workplace are available in the Workplace Assessment Guide.
- You will also need to video certain practical tasks so will need access to a digital video recording device and/or a digital camera and associated software to save and upload video and image files. Many mobile phones and smart phones include this technology. Please note completion of this course in 12 months is considered full-time participation.
Tourism, Events and Aviation careers fall within various industries and are popular choices for many people. These areas have faced some challenges over the last five years with the financial crisis limiting the amount of international travellers coming to Australia.
However, record numbers of Aussies travelled overseas, contributing to growth in some occupations. For example in 2014, Tourism and Travel Advisers and Conference and Event Organisers made the top 10 Occupations list in the Administrative and Support Services industry.
Each career area and various roles within are set to grow nationally to 2019. Jobs in Airport Operations are projected to grow by 21.1%, Travel and Tour Arrangement Services by 4.8% and positions such as Conference Organisers by 23.9%.
Source: ‘Australian Jobs 2015 Report’ Australian Government – Department of Employment, ABS, IBISworld.