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SIT50116 - SIT50116 - Diploma of Travel and Tourism Management

SIT50116 - Diploma of Travel and Tourism Management

Smart and Skilled

This course is on the NSW skills list. Students in NSW may be eligible for a Government subsidised price.

VET Student Loans

We are approved to offer VET Student Loans to eligible students.

Work Placement

This course has work placement. Check the requirements and FAQs for more information.

Course description

If you work in an area where you need a sound knowledge of the travel and tourism industry and some up-to-date management skills, then the Diploma of Travel and Tourism Management should be on your wish list.

Skills in the tourism and travel industry – for both corporate and private purposes - are in ever-increasing demand in Australia and right across the world. Now is a good time to engage and expand your passion for travel, build your skills or get recognition of your existing skills for an accelerated career.

Learn all about exciting Australian and international travel destinations, the finer points of client communication and customer service, how to book and produce travel documentation and how to master computerised reservations systems. At diploma level you will also gain considerable knowledge about supervisory and management skills, ready to lead a team in this dynamic industry when the time is right.

Perhaps you already hold a Certificate III in Tourism or Travel and would like to develop in this area. The Diploma of Travel and Tourism will extend your capabilities further.

Units of study

Core Units

All units must be completed

Unit Code Unit Name
BSBDIV501 Manage diversity in the workplace
SITTIND001 Source and use information on the tourism and travel industry
SITXCCS007 Enhance the customer service experience
SITXCCS008 Develop and manage quality customer service practices
SITXCOM005 Manage conflict
SITXFIN002 Interpret financial information
SITXFIN003 Manage finances within a budget
SITXFIN004 Prepare and monitor budgets
SITXHRM003 Lead and manage people
SITXMGT001 Monitor work operations
SITXMGT002 Establish and conduct business relationships
SITXWHS003 Implement and monitor work health and safety practice

Elective Units

Eleven (11) units must be completed

Unit Code Unit Name
SITTTSL004 Provide advice on Australian destinations
SITTTSL003 Provide advice on international destinations
SITTTSL002 Access and interpret product information
SITTTSL005 Sell tourism products and services
SITTTSL006 Prepare quotations
SITTTSL008 Book supplier products and services
SITTTSL009 Process travel-related documentation
BSBCMM401 Make a presentation
BSBWRT401 Write complex documents
BSBSUS401 Implement and monitor environmentally sustainable work practices
SITXEBS002 Devlop, implement and monitor the use of social media in a business
SITXMGT003 Manage projects
SITXMPR001 Coordinate the production of brochures & marketing materials
Requirements
  • You are required to either be in paid employment or do volunteer work in a workplace in order to complete the practical aspects of the Diploma of Tourism.
  • The workplace you select must provide you with the opportunity to do a range of tasks, such as liaising with clients, managing customer bookings, utilising CRS systems such as Galileo and Amadeus, and supervising and organising staff.
  • Suitable workplaces include: hotels and other accommodation venues, travel agencies, tourism information centres and tour booking agencies. You will need a workplace supervisor to verify that you can perform specific tasks to the required standard.
  • You will also need to video certain practical assessment tasks so need access to a digital video recording device and associated software to save and upload video and image files. Many mobile phones and smart phones include this technology in an easy-to-learn format.
  • Complete details of the requirements of the workplace are available in the Workplace Assessment Guide.
Frequently Asked Questions
All Items
Generic FAQs
SIT50116 specific FAQs
Before gaining entry to a course, why do I need a Unique Student Identifier (USI)? How do I obtain one?
All students are required to have a USI, before their enrolment is confirmed. If you have not created your USI and are intending to study, you should create your free USI now. Get more information by visiting usi.gov.au. You will need to have proof of your identity to complete the process. Once you have a USI you will have a secure online record of your nationally recognised training which you can access anytime and anywhere. If you have any questions, or need assistance creating your USI, please contact TAFE Digital by phone or chat.
I’m currently living overseas, is it okay for me to do this course?
No. Due to varying working environments across the world, we are currently only able to assess students who will reside in Australia for the duration of their studies.
Will I need to buy any text books or other equipment for this course?
No, all resources are online.
At a minimum, what software do I require for my course?

You don't have to be a computer whiz to succeed in online learning, but you should be comfortable typing, using the internet and email, chatting to your teachers or others online, reading course content online, using common software and performing other basic tasks.

Minimum software specifications for your course are:

  • Microsoft Office or equivalent
  • Adobe Acrobat Reader
  • Adobe Flash Player
  • Up-to-date internet browser
At a minimum, what computer skills do I require for my course?

You don't have to be a computer whiz to succeed in online learning, but you should be comfortable typing, using the internet and email, chatting to your teachers or others online, reading course content online, using common software and performing other basic tasks.

Minimum specifications for your computer are:

  • Microsoft Windows XP, or later, or Mac OS X or above

You may also need access to:

  • A printer/scanner to print and scan documents for uploading.
  • A smart phone or digital video so that you can video practical tasks for some courses
Is work placement a requirement of this course?
The requirement is approximately 200 hours over the length of the course.
How will I contact TAFE Digital if I’m having a problem? How long will it take to get a response?
If you are having trouble accessing your course resources or navigating the TAFE Digital website after enrolling, you should contact one of our Customer Help Officers on 1300 823 366. They are available Monday to Thursday 8am to 8pm and 8am to 5pm on Fridays.
If your query is specific to a unit you are studying and requires a subject matter expert, you should contact your unit facilitator. Their contact details are located on every unit. You should make contact via email. If you require over the phone support and appointment can be requested.
Is this course available through TAFE Digital as a traineeship in NSW and other states?
No, this course is not suitable as a traineeship.
Is there tutor support available after hours?
TAFE Digital has teamed up with the national service Studiosity, to offer students live online help with things like essay and report writing, study skills and referencing. You can make contact with a tutor from 3pm to 11pm Sunday to Friday, via your Moodle course page or drop off a writing file and receive feedback in less than 24 hours. Watch this short, informative video for more information.
This service is additional to the specific subject help that your unit facilitator can provide.
On completion of this course, what is the pathway to further study?
After completing this qualification you can gain credit towards university studies in tourism or travel management.
How will I access extra course resources or talk to a librarian?
If you want make contact with a TAFE Digital librarian to access further course resources, go to tafenow.com.au/library-ask-us. Then type in your reference query. A librarian on chat will show you how to search the library catalogue and how to use our specialised subject guides to find extra information for assessments.
What will this course qualify me to do and what type of jobs will I be able to get? What is the future outlook like for jobs in this field?
You could find work as a travel agent/advisor, corporate travel and bookings manager, travel customer service manager, airline first class lounge coordinator, reservations or business manager, inbound sales coordinator, inbound tour group manager, or visitor information coordinator. Future job prospects for these roles are outlined here in the Australian Government’s Job Outlook.
How will I send in my assessment tasks?
Once you enrol you will work from the learning platform of our website. Your course information will tell you what assessment events you are required to and provide instructions on how to upload them so your assessor gets them. If you are asked to send video or audio evidence for an assessment you can upload it to YouTube, Vimeo or DropBox and just upload the URL to the course website so we know where to look.
What sort of skills will I need to undertake this course?

You must be able to operate independently, have responsibility for others and make a range of operational business decisions.

Assessment events for this course will require verification that you can perform tasks to the required standard by your workplace supervisor. Complete details of the requirements of the workplace are available in the Workplace Assessment Guide. You will also need to video certain practical tasks so will need access to a digital video recording device and/or a digital camera and associated software to save and upload video and image files. Many mobile phones include this technology.
What happens if I fail a unit or an assessment event? What is TAFE Digital's re-submission policy?
Your teacher/assessor will provide feedback on your assessment event and will let you know if you have met the requirements. If you have not met the requirements, you will have one extra attempt to resubmit your assessment and get it to the required standard to become competent in this unit. If you do not succeed in your second attempt a fee may be charged for an assessor to mark your third submission.
What if I need a full-time course?
Completion in 14 months is considered full-time. On enrolment, please let our Customer Help team know that you need to study full-time. They will adjust the time frame of your enrolment to reflect a full-time study load and can then provide you with a Confirmation of Enrolment form for Centrelink.
Can I transfer to a campus class if I struggle online?
Before considering a change it is best to discuss your options with TAFE Digital’s Educational Support Officers who may be able to arrange additional support for your studies. If your course is available at an TAFE NSW campus you may be able to transfer. Please contact the customer contact centre.
How much time should I study this course for each week (on average) to complete in the required time?
You have up to 24 months to complete this course. This course will take around 10 hours a week of study based on 96 weeks of participation. If you have industry, experience and knowledge may find you complete more rapidly. As you are studying flexibly, this is a guide only and you should use your course study planner to plan your studies in more detail.
If I do a course with TAFE Digital, can I get an extension on my visa?
You must apply for a visa extension directly with the Department of Immigration and Border Protection. TAFE Digital can provide you with a Confirmation of Enrolment (COE) once you’ve enrolled in a course as proof of your student status, but is unable to assist with your visa application.
What qualifications or experience are recommended to meet the course’s entry requirements?
To enrol in this course you need to have either the following pre-requisite units (these include core units in the Certificate III in Tourism)
  • SITTIND201 Source and use information on the tourism and travel industry
  • SITTTSL201 Operate an online information system
  • SITTTSL202 Access and interpret product information
  • SITTTSL302 Provide advice on Australian destinations
  • SITTTSL303 Sell tourism products and services
  • SITTTSL306 Book supplier services
  • SITTTSL307 Process travel-related documentation
  • SITXCCS201 Provide visitor information
  • SITXCCS401 Enhance the customer service experience
  • SITXCOM201 Show social and cultural sensitivity
OR evidence of extensive work experience in the travel and tourism industry.

It is desirable that you are either employed or are prepared to undertake work experience in tourism and travel in a relevant area where you will have a supervisor to oversee your assessment requirements.

Suitable workplaces include resorts and major hotels, airlines, travel agencies, corporate travel companies or major international companies with staff that travel frequently.
What if English is not my first language?
If English is not your first language and you did not complete the last two years of secondary education in English, you are required to provide evidence of English language competency before enrolling into the course. Examples of appropriate evidence are listed below:
  • IELTS - Overall score of 5.5
  • TOEFL - One of the following:
    • 530 (paper)
    • 197 (computer)
    • 71 (internet)
  • Evidence of 12 months in English-speaking employment - Testimonial or statutory declaration
Course Fees

Subsidised Student Fee
$3750.00 - $4230.00

More Information

This training is subsidised by the NSW Government and eligibility criteria apply.
The fee you pay will vary depending on your personal circumstances and eligibility for a subsidised place, a Fee-Free Scholarship, a concession or an exemption.
There may be limited government-subsidised places available.
If you do not gain a subsidised place, you may be able to enrol and pay the full fee.

Contact us:

  • to find out if you are eligible for a subsidised place.
  • for a personal fee assessment.
  • to discuss payment options and loans available to you.

Course prices, charges, and study modes are subject to change without notice and may vary annually.


Subsidised Student Fee VSL
$4230.00

More Information

This training is subsidised by the NSW Government and eligibility criteria apply.

This fee is the price you pay if you are completing your second qualification and meet eligibility criteria. The fee you pay may be lower or higher depending on your personal circumstances and eligibility for a subsidised place, a concession or an exemption. There may be limited government-subsidised places available.

If you do not gain a subsidised place, you may be able to enrol and pay the non-subsidised fee.
You may also be eligible for a VET Student Loan to assist with the cost of the course fee.

Contact us:

  • to find out if you are eligible for a subsidised place.
  • for a personal fee assessment.
  • to discuss payment options and loans available to you.
Course prices, charges, and study modes are subject to change without notice and may vary annually.


Exemption
$0.00

More Information

An exemption is where no course fee is charged to the student. For exemptions, the government-subsidises the total cost of the course fee for the qualification. There may be other additional costs, such as textbooks that you need to pay.

You may be eligible for an exemption from the course fee if you:

  • are Aboriginal or Torres Strait Islander (through descent, self-identification or community identification).
  • meet the Smart and Skilled disability criteria, (proof of a disability support pension or documentary evidence from an appropriate medical professional is required).
  • are the recognised dependent of disability support pension recipient.
Contact us:
  • to find out if you are eligible for a course fee exemption.
  • for a personal fee assessment.
  • to discuss payment options and loans available to you for any additional costs.
Course prices, charges, and study modes are subject to change without notice and may vary annually.


Fee for Service
$5000.00

More Information

There are no fee exemptions, concessions or subsidies available for this price. You are required to contribute to the full cost of your course. Your tuition fee includes all essential study materials.
Extra study resources may be available to enhance your learning and will attract an additional charge.
You may also be eligible for a VET Student Loan for some Diploma and Advanced Diploma level courses.
Contact us:

  • for a personal fee assessment.
  • to discuss payment options and loans available to you.
Course prices, charges, and study modes are subject to change without notice and may vary annually.


QLD Higher Level Skills
$4160.00

More Information


Higher Level Skills subsidised funding:
To access HigherLevel Skills funding for this course you must be:


  • Queensland resident aged 15 years or over,

  • no longer at school and

  • an Australian or New Zealand citizen,

  • or Australian permanent resident (including humanitarian entrants),

  • or a temporary resident with the necessary visa and work permits on the pathway to permanent residency.

 
Prospective students must nothave or be enrolled in a certificate IV or higher-level qualification, notincluding qualifications completed at school and foundations skills training.
 
Forsome Higher Level Skills subsidised courses, the industry and training packagerequires you to be an existing worker in the industry to be eligible to enrol.These restrictions are detailed in the Queensland TrainingSubsidies List.


Your government subsidised fee, and your eligibility for concessions, exemptions and scholarships, are all calculated and confirmed during the enrolment process. The 2017 subsidised fees indicated on this page are indicative only and based on 2016 fees. The state government may make some small changes to fees and subsidies for 2017 enrolments and we will update our site if and when that happens.
Vet Student Loans Logo
VET student loans will not be approved for students who do not meet eligibility requirements. A VET student loan gives rise to a HELP debt that continues to be a debt due to the Commonwealth until it is repaid. For more information visit - https://www.tafensw.edu.au/vet-student-loans
Is This Course Right For You?
Industry Insights

Tourism, Events and Aviation careers fall within various industries and are popular choices for many people. These areas have faced some challenges over the last five years with the financial crisis limiting the amount of international travellers coming to Australia.

However, record numbers of Aussies travelled overseas, contributing to growth in some occupations. For example in 2014, Tourism and Travel Advisers and Conference and Event Organisers made the top 10 Occupations list in the Administrative and Support Services industry.

Each career area and various roles within are set to grow nationally to 2019. Jobs in Airport Operations are projected to grow by 21.1%, Travel and Tour Arrangement Services by 4.8% and positions such as Conference Organisers by 23.9%.

Trends

REVENUE
BUSINESSES
ANNUAL GROWTH
2011-2016

Source: ‘Australian Jobs 2015 Report’ Australian Government – Department of Employment, ABS, IBISworld.

Course Reviews

At a glance

Course Code: SIT50116
Course Duration: 24 months
Units: 17
Recognition: Nationally
Cost: $5,000
(Do you qualify for a discount?)
Download a Course guide


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