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SIT30112 - Certificate III in Tourism

Certificate III in Tourism

Smart and Skilled

This course is on the NSW skills list. Students in NSW may be eligible for a Government subsidised price.

RPL Available

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Nationally Recognised

This qualification is provided as Nationally Recognised Training (NRT).

Course description

Do you want to develop practical skills to get into the sales, service or operations areas of tourism?

Then SIT30112 Certificate III in Tourism is a nationally recognised industry qualification held in high regard by the travel and tourism industry, employers and other tourism professionals.

Whether you’re working outdoors in the field, or in an office environment, this highly practical course will improve your career possibilities in a rapidly developing sector of the Australian economy.

There are 15 units of competency, which are assessed using a combination of written tasks, theory questions, role plays and workplace scenarios.

Units of study

Core Units

All units must be completed

Unit Code Unit Name
SITXCCS303 Provide service to customers
SITXCOM201 Show social and cultural sensitivity
SITXWHS101 Participate in safe work practices
SITTIND201 Source and use information on the tourism and travel industry

Elective Units

All units must be completed

Unit Code Unit Name
BSBSUS201A Participate in environmentally sustainable work practices
BSBCMM201A Communicate in the workplace
SITTTSL201 Operate an online information system
SITTTSL202 Access and interpret product information
SITTTSL302 Provide advice on Australian destinations
SITTTSL301 Provide advice on international destinations
SITTTSL303 Sell tourism products and services
SITTTSL304 Prepare quotations
SITTTSL306 Book supplier services
SITTTSL307 Process travel-related documentation
SITXCCS401 Enhance the customer service experience
Frequently Asked Questions
All Items
Generic FAQs
SIT30112 specific FAQs
Before gaining entry to a course, why do I need a Unique Student Identifier (USI)? How do I obtain one?
All students are required to have a USI, before their enrolment is confirmed. If you have not created your USI and are intending to study, you should create your free USI now. Get more information by visiting usi.gov.au. You will need to have proof of your identity to complete the process. Once you have a USI you will have a secure online record of your nationally recognised training which you can access anytime and anywhere. If you have any questions, or need assistance creating your USI, please contact TAFEnow by phone or chat.
What will this course qualify me to do and what type of jobs will I be able to get? What is the future outlook like for jobs in this field?
With this qualification you would be able to work as an attraction or theme park attendant, booking agent, inbound tour coordinator, operations consultant for a tour operator, reservation sales agent for a tour operator, sales consultant, visitor information officer. Future job prospects for these roles are outlined here in the Australian Government’s Job Outlook.
At a minimum, what computer skills and software do I require for my course?
You don't have to be a computer whiz to succeed in online learning, but you should be comfortable typing, using the internet and email, chatting to your teachers or others online, reading course content online, using common software and performing other basic tasks. Minimum specifications for your computer are:
  • Microsoft Windows XP, or later, or Mac OS X or above
  • Microsoft Office or equivalent
  • Up-to-date internet browser
You may also need access to a printer/scanner to print and scan documents for uploading. A mobile phone with camera will suffice to photograph documents. The following free software may assist:
  • Adobe Acrobat Reader
  • Adobe Flash Player
Will I need to buy any text books or other equipment for this course?
No, all resources are online.
How will I contact TAFEnow if I’m having a problem? How long will it take to get a response?
If you are having trouble accessing your course resources or navigating the TAFEnow website after enrolling, you should contact one of our Customer Help Officers on 1300 823 366. They are available Monday to Thursday 8am to 8pm and 8am to 5pm on Fridays.
If your query is specific to a unit you are studying and requires a subject matter expert, you should contact your unit facilitator. Their contact details are located on every unit. You should make contact via email. If you require over the phone support and appointment can be requested.
Is work placement a requirement of this course?
No, but it is beneficial for students to have work experience in a customer service environment while doing this course.
Is there tutor support available after hours?
TAFEnow has teamed up with the national service YourTutor to offer students live online help with things like essay and report writing, study skills and referencing. You can make contact with a tutor from 3pm to 11pm Sunday to Friday, via your Moodle course page or drop off a writing file and receive feedback in less than 24 hours. Watch this short, informative video for more information.
This service is additional to the specific subject help that your unit facilitator can provide.
Is this course available through TAFEnow as a traineeship in NSW and other states? How do I go about securing a traineeship?
Yes, you can combine work and study as a trainee. There are several ways to gain a traineeship:
  • Approach employers you would like to work for directly and let them know of your availability for a traineeship. You can telephone, email or visit them.
  • You should also approach large employer or group training organisations that you know offer traineeships (or example large energy companies a government transport company like rail or bus).
  • Look for job vacancies in your local and state newspapers as well as on major job boards.
  • Many people get traineeship offers from employers they are already doing a part-time job for.
How will I access extra course resources or talk to a librarian?
If you want make contact with a TAFEnow librarian to access further course resources, go to tafenow.com.au/library-ask-us. Then type in your reference query. A librarian on chat will show you how to search the library catalogue and how to use our specialised subject guides to find extra information for assessments.
On completion of this course, what is the pathway to further study?
To gain higher level qualifications, you can progress on to TAFEnow diploma studies in either Travel and Tourism, Events or Hospitality. Once you completed these diplomas you can gain credit towards university studies in tourism or events management.
How will I send in my assessment tasks?
Once you enrol you will work from the learning platform of our website. Your course information will tell you what assessment events you are required to and provide instructions on how to upload them so your assessor gets them. If you are asked to send video or audio evidence for an assessment you can upload it to YouTube, Vimeo or DropBox and just upload the URL to the course website so we know where to look.
What qualifications or experience are recommended to meet the course’s entry requirements?
Applicants must be able to demonstrate competency in basic written and spoken English. It is beneficial for students to have work experience in a customer service environment while doing this course.
What happens if I fail a unit or an assessment event? What is TAFEnow’s re-submission policy?
Your teacher/assessor will provide feedback on your assessment event and will let you know if you have met the requirements. If you have not met the requirements, you will have one extra attempt to resubmit your assessment and get it to the required standard to become competent in this unit. If you do not succeed in your second attempt a fee may be charged for an assessor to mark your third submission.
How much time should I study this course for each week (on average) to complete in the required time?
This course will take the average learner 12 hours a week to complete over 12 months, based on 50 weeks of participation, however you have up to 18 months to complete the course. Learners with industry experience and knowledge may find they will complete more rapidly.
Can I transfer to a campus class if I struggle online?
Before considering a change it is best to discuss your options with TAFEnow’s Educational Support Officers who may be able to arrange additional support for your studies. If your course is available at an NC TAFE campus you may be able to transfer. Please contact the customer contact centre.
What if I need a full-time course?
Completion of this course in 6 months is considered full-time participation. On enrolment, please let our Customer Help team know that you need to study full-time. They will adjust the time frame of your enrolment to reflect a full-time study load and can then provide you with a Confirmation of Enrolment form for Centrelink.
If I do a course with TAFEnow, can I get an extension on my visa?
You must apply for a visa extension directly with the Department of Immigration and Border Protection. TAFEnow can provide you with a Confirmation of Enrolment (COE) once you’ve enrolled in a course as proof of your student status, but is unable to assist with your visa application.
What sort of skills will I need to undertake this course?

You must be able to operate independently, have proficient computer skills for researching and completing standard templates for invoices, itineraries and other travel-related documentation. You must have an interest in customer service and being able to meet culturally and socially diverse needs.

Assessment events for this course will include the need to video certain practical tasks, including role plays with family members or friends so students will need access to a digital video recording device and/or a digital camera and associated software to save and upload video and image files. Many mobile phones and smart phones include this technology.
I’m currently living overseas, is it okay for me to do this course?
Yes, you can do this course from overseas, but please be aware that it conforms to Australian tourism and office practice standards.
Course Fees
Contact us to enrol in this course
Industry Insights

Tourism, Events and Aviation careers fall within various industries and are popular choices for many people. These areas have faced some challenges over the last five years with the financial crisis limiting the amount of international travellers coming to Australia.

However, record numbers of Aussies travelled overseas, contributing to growth in some occupations. For example in 2014, Tourism and Travel Advisers and Conference and Event Organisers made the top 10 Occupations list in the Administrative and Support Services industry.

Each career area and various roles within are set to grow nationally to 2019. Jobs in Airport Operations are projected to grow by 21.1%, Travel and Tour Arrangement Services by 4.8% and positions such as Conference Organisers by 23.9%.

Trends

REVENUE
BUSINESSES
ANNUAL GROWTH
2011-2016

Source: ‘Australian Jobs 2015 Report’ Australian Government – Department of Employment, ABS, IBISworld.

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Course Reviews

At a glance

Course Code: SIT30112
Course Duration: 18 months
Units: 15
Recognition: Nationally
Cost: $3,800
(Do you qualify for a discount?)
This course is currently superseded.
The updated version will be available shortly.
Find out more information
Download a Course guide


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