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SIR20216 - Certificate II in Retail Services

Certificate II in Retail Services

Smart and Skilled

This course is on the NSW skills list. Students in NSW may be eligible for a Government subsidised price.

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Work Placement

This course has work placement. Check the requirements and FAQs for more information.

Course description

This course is for students who are seeking employment in a retail sales or customer service environment. This course provides skills & knowledge in a range of basic retail operational activities and functions.

You will apply retail operational tasks and provide initial customer service. This involves providing preliminary advice to customers and functioning under supervision, as part of a retail team, recognising the limitations of your job role and referring customers to more senior staff when appropriate.

Units of study

Core Units

Unit Code Unit Name
SIRXIND003 Organise personal work requirements
SIRXIND003 Work effectively in a service environment
SIRXWHS002 Contribute to workplace health and safety
SIRXCEG001 Engage the customer
SIRXCOM001 Communicate in the workplace to support team and customer outcomes
SIRXPDK001 Advise on products and services
SIRXRSK001 Identify and respond to security risks

Elective Units

Choose a total of five electives from this group.

Unit Code Unit Name
SIRRMER001 Produce visual merchandise displays
SIRXSLS002 Follow point of sale procedures
SIRXIND002 Organise and maintain the store environment
SIRRINV001 Receive and handle retail stock
SIRRFSA001 Handle food safely in a retail environment
SIRXSLS001 Sell to the retail customer
Requirements
Work Placement

You will need to complete a minimum of 1 shift per week of paid or volunteer work in a retail outlet in order to complete the practical aspects of the course. We recommend you confirm this work placement before enrolling. Assessment events for this course may require verification that you can perform tasks to the required standard by your workplace supervisor.

Complete details of the requirements of the workplace are available in the Work Placement Guide. You will also need to video certain practical tasks so will need access to a digital video recording device and/or a digital camera and associated software to save and upload video and image files. Many mobile phones and smart phones include this technology.

Frequently Asked Questions
All Items
Generic FAQs
SIR20216 specific FAQs
Before gaining entry to a course, why do I need a Unique Student Identifier (USI)? How do I obtain one?
All students are required to have a USI, before their enrolment is confirmed. If you have not created your USI and are intending to study, you should create your free USI now. Get more information by visiting usi.gov.au. You will need to have proof of your identity to complete the process. Once you have a USI you will have a secure online record of your nationally recognised training which you can access anytime and anywhere. If you have any questions, or need assistance creating your USI, please contact TAFEnow by phone or chat.
I’m currently living overseas, is it okay for me to do this course?
Yes, you can do this course from overseas, but please be aware that it conforms to Australian retail practice methods and standards.
At a minimum, what computer skills and software do I require for my course?

You don't have to be a computer whiz to succeed in online learning, but you should be comfortable typing, using the internet and email, chatting to your teachers or others online, reading course content online, using common software and performing other basic tasks.

Minimum specifications for your computer are:

  • Microsoft Windows XP, or later, or Mac OS X or above
  • Microsoft Office or equivalent
  • Adobe Acrobat Reader
  • Adobe Flash Player
  • Up-to-date internet browser

You may also need access to:

  • A printer/scanner to print and scan documents for uploading.
  • A smart phone/digital video to video practical tasks for some courses
Will I need to buy any text books or other equipment for this course?
No, all resources are online.
How will I contact TAFEnow if I’m having a problem? How long will it take to get a response?
If you are having trouble accessing your course resources or navigating the TAFEnow website after enrolling, you should contact one of our Customer Help Officers on 1300 823 366. They are available Monday to Thursday 8am to 8pm and 8am to 5pm on Fridays.
If your query is specific to a unit you are studying and requires a subject matter expert, you should contact your unit facilitator. Their contact details are located on every unit. You should make contact via email. If you require over the phone support and appointment can be requested.
Is work placement a requirement of this course?
Yes, you will need to commit to work placement for at least one day per week to complete the course’s practical requirements.
Is there tutor support available after hours?
TAFEnow has teamed up with the national service YourTutor to offer students live online help with things like essay and report writing, study skills and referencing. You can make contact with a tutor from 3pm to 11pm Sunday to Friday, via your Moodle course page or drop off a writing file and receive feedback in less than 24 hours. Watch this short, informative video for more information.
This service is additional to the specific subject help that your unit facilitator can provide.
Is this course available through TAFEnow as a traineeship in NSW and other states? How do I go about securing a traineeship?
Yes, you can combine work and study as a trainee. There are several ways to gain a traineeship:
  • Approach employers you would like to work for directly and let them know of your availability for a traineeship. You can telephone, email or visit them.
  • You should also approach large employer or group training organisations that you know offer traineeships (or example large energy companies a government transport company like rail or bus).
  • Look for job vacancies in your local and state newspapers as well as on major job boards.
  • Many people get traineeship offers from employers they are already doing a part-time job for.
How will I access extra course resources or talk to a librarian?
If you want make contact with a TAFEnow librarian to access further course resources, go to tafenow.com.au/library-ask-us. Then type in your reference query. A librarian on chat will show you how to search the library catalogue and how to use our specialised subject guides to find extra information for assessments.
On completion of this course, what is the pathway to further study?
You only need to complete another 4 units and you can gain your Certificate III in Retail (SIR30216). If you are interested in working in a Pharmacy, completing 8 more units will give you the Certificate II in Community Pharmacy (SIR20116). TAFEnow also has a range of specialist business courses, including leadership and management, business administration and human resource management at both Certificate IV and Diploma level. These will give you the sort of qualifications you need to manage a retail store or group of stores.
How will I send in my assessment tasks?
Once you enrol you will work from the learning platform of our website. Your course information will tell you what assessment events you are required to and provide instructions on how to upload them so your assessor gets them. If you are asked to send video or audio evidence for an assessment you can upload it to YouTube, Vimeo or DropBox and just upload the URL to the course website so we know where to look.
What will this course qualify me to do and what type of jobs will I be able to get? What is the future outlook like for jobs in this field?
You will be able to go for jobs as a Retail Assistant, advising customers and providing products and services. If you are already in that field, you will be able to take on extra levels of responsibility in the retail field. Future job prospects for these roles are outlined here in the Australian Government’s Job Outlook.
What happens if I fail a unit or an assessment event? What is TAFEnow’s re-submission policy?
Your teacher/assessor will provide feedback on your assessment event and will let you know if you have met the requirements. If you have not met the requirements, you will have one extra attempt to resubmit your assessment and get it to the required standard to become competent in this unit. If you do not succeed in your second attempt a fee may be charged for an assessor to mark your third submission.
What if I need a full-time course?
Completion in 6 months is considered full-time. On enrolment, please let our Customer Help team know that you need to study full-time. They will adjust the time frame of your enrolment to reflect a full-time study load and can then provide you with a Confirmation of Enrolment form for Centrelink.
Can I transfer to a campus class if I struggle online?
Before considering a change it is best to discuss your options with TAFEnow’s Educational Support Officers who may be able to arrange additional support for your studies. If your course is available at an NC TAFE campus you may be able to transfer. Please contact the customer contact centre.
How much time should I study this course for each week (on average) to complete in the required time?
You have up to 12 months to complete this course. This course will take around 12 hours a week of study and work placement based on 48 weeks of participation. If you have industry, experience and knowledge may find you complete more rapidly. As you are studying flexibly, this is a guide only and you should use your course study planner to plan your studies in more detail.
If I do a course with TAFEnow, can I get an extension on my visa?
You must apply for a visa extension directly with the Department of Immigration and Border Protection. TAFEnow can provide you with a Confirmation of Enrolment (COE) once you’ve enrolled in a course as proof of your student status, but is unable to assist with your visa application.
What qualifications or experience are recommended to meet the course’s entry requirements?
There are no formal entry requirements for this qualification but you will need good literacy and computer skills, be motivated and have good internet access. Ideally, you should have a job or some work experience as a retail assistant already lined up and are ready to start. If not, we suggest you find work experience before starting the course. Applicants must also be able to demonstrate competency in basic maths skills as well as written and spoken English.
What if English is not my first language?
If English is not your first language and you did not comp-lete the lasr two years of secondary education in English, you are required to provide evidence of English language competency before enrollinh into the course. Examples of appropriate evidence are listed below:
  • IELTS - Overall score of 5.5
  • TOEFL - One of the following:
    • 530 (paper)
    • 197 (computer)
    • 71 (internet)
  • Evidence of 12 months in English-speaking employment - Testimonial or statutory decleration
Course Fees

Concession Fee
$160.00

More Information

This training is subsidised by the NSW Government and eligibility criteria apply.
There may be limited government-subsidised places available.
You need to live or work in NSW and receive one or more of the following eligible Commonwealth benefits or allowances at the time you enrol.

You may be eligible if you receive:

  • Age Pension
  • Austudy
  • Carer Payment
  • Disability Support Pension (second or subsequent course enrolment per year)
  • Exceptional Circumstances Relief Payment
  • Family Tax Benefit Part A (maximum rate)
  • Farm Household Allowance
  • Newstart Allowance
  • Parenting Payment (Single)
  • Sickness Allowance
  • Special Benefit
  • Veterans' Affairs Payments
  • Veterans' Children Education Scheme
  • Widow Allowance
  • Widow Pension (including Widow 'B' Pension)
  • Wife Pension
  • Youth Allowance
To complete your enrolment, you must provide your Centrelink Reference Number (CRN) so that your eligibility for a concession can be validated. In some circumstances, you may need to fill in the Concession Fee application or provide documentation to support your application. (Your documentation may be provided via the Centrelink Express Plus Mobile App.)

Contact us:
  • to find out if you are eligible for a concession fee.
  • for a personal fee assessment.
  • to discuss payment options and loans available to you.


Course prices, charges, and study modes are subject to change without notice and may vary annually.


Subsidised Student Fee
$880.00 - $1050.00

More Information

This training is subsidised by the NSW Government and eligibility criteria apply.
The fee you pay will vary depending on your personal circumstances and eligibility for a subsidised place, a Fee-Free Scholarship, a concession or an exemption.
There may be limited government-subsidised places available.
If you do not gain a subsidised place, you may be able to enrol and pay the full fee.

Contact us:

  • to find out if you are eligible for a subsidised place.
  • for a personal fee assessment.
  • to discuss payment options and loans available to you.

Course prices, charges, and study modes are subject to change without notice and may vary annually.


Fee Free Scholarship
$0.00

More Information

The NSW Government is offering Fee-Free Scholarships to support people aged 15 - 30 with their training under Smart and Skilled.

Eligible students will be exempt from paying their course fee for qualifications from Certificate I to Certificate IV, including apprenticeship and traineeships courses with up to 50,000 scholarships per year across NSW.

You may be eligible if you:

  • meet the Smart and Skilled personal and program eligibility rules. Find out using the Eligibility Checker.
  • are aged between 15 and 30 years old when you start training.
  • want to study a Smart and Skilled subsidised Certificate I, Certificate II, Certificate III or Certificate IV level qualification on the NSW Skills List, including those qualifications that support apprenticeships and traineeships.
  • are either a Commonwealth Welfare recipient, a dependent of a Commonwealth Welfare recipient OR either currently or previously in out-of-home care.
Contact us:
  • to find out if you are eligible for a Fee-Free Scholarship.
  • for a personal fee assessment.
  • to discuss payment options and loans available to you for any other course costs.
Course prices, charges, and study modes are subject to change without notice and may vary annually.


Exemption
$0.00

More Information

An exemption is where no course fee is charged to the student. For exemptions, the government-subsidises the total cost of the course fee for the qualification. There may be other additional costs, such as textbooks that you need to pay.

You may be eligible for an exemption from the course fee if you:

  • are Aboriginal or Torres Strait Islander (through descent, self-identification or community identification).
  • meet the Smart and Skilled disability criteria, (proof of a disability support pension or documentary evidence from an appropriate medical professional is required).
  • are the recognised dependent of disability support pension recipient.
Contact us:
  • to find out if you are eligible for a course fee exemption.
  • for a personal fee assessment.
  • to discuss payment options and loans available to you for any additional costs.
Course prices, charges, and study modes are subject to change without notice and may vary annually.

Contact us to enrol in this course
Course Reviews

At a glance

Course Code: SIR20216
Course Duration: 12 months
Units: 12
Recognition: Nationally
Cost: $2,170
(Do you qualify for a discount?)
Download a Course guide


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