Certificate II in Community Pharmacy
This course is the right qualification to study if you are already working with customers in a Pharmacy, or you would like to get a basic retail Pharmacy qualification to help you into a Pharmacy career.
It is ideal for supervised Pharmacy employees who sell general retail products to customers or provide preliminary advice to customers with medical needs, before referring customers to more senior staff for specialist advice.
After attaining this qualification you are able to become a Pharmacy Assistant; respond to and assist customers with a defined range of Pharmacy products, accept prescriptions, understand the legislative framework, regulation and protocols that apply to community Pharmacies, operate a point of sale area, maintain stock levels and displays and organise and maintain work areas.
|Unit Code||Unit Name|
|HLTIN301C||Comply with infection control policies & procedures|
|SIRCIND201||Operate in a community pharmacy framework|
|SIRCHCS201||Support the supply of pharmacy & pharmacist-only medicines|
|SIRXCCS201||Apply point-of-sale handling procedures|
|SIRXCLM101||Organise and maintain work areas|
|SIRXCOM101||Communicate in the workplace to support team and customer outcomes|
|SIRXIND101||Work effectively in a customer service environment|
|SIRXWHS101||Apply safe work practices|
|Unit Code||Unit Name|
|SIRCPPK201||Assist customers seeking commonly requested vitamins, minerals & supplements|
|SIRCPPK202||Assist customers seeking eye and ear products|
|SIRCPPK204||Assist customers seeking oral care products|
|SIRCPPK205||Assist customers seeking to relieve cough and cold symptoms
|SIRCPPK206||Assist customers seeking to relieve skin and fungal conditions|
|SIRXCCS202||Interact with customers|
|SIRXINV001A||Perform stock control procedures|
|SIRXSLS201||Sell products and services|
You will need to complete a minimum of 1 day per week of paid or volunteer work in a Pharmacy in order to complete the practical aspects of the course. We recommend you confirm this work placement before enrolling.
Assessment events for this course may require verification that you can perform tasks to the required standard by your workplace supervisor. Complete details of the requirements of the workplace are available in the Work Placement Guide. You will also need to video certain practical tasks so will need access to a digital video recording device and/or a digital camera and associated software to save and upload video and image files. Many mobile phones and smart phones include this technology.
This sector has invested $500 million annually in research and development. Nevertheless, moderate economic conditions, an ageing population, a greater emphasis on a healthy lifestyle and higher healthcare standards, innovation and technology advancements towards new products such as biologic medicines (any medicinal product manufactured in or extracted from biological sources) and more specialty drugs with higher prices, will all drive industry growth.
Source: 'Medical Technologies & Pharmaceuticals 2014 Report' Department of Industry – industry.gov.au