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ICTSS00048 - Skill Set for Hardware Technicians

Skill Set for Hardware Technicians

Course description

This Skill Set will provide you with the knowledge and skills required to perform a range of tasks that are undertaken by a network technician.

You will learn how to install and configure operating systems, run standard diagnostic tests, connect internal hardware, maintain equipment and software, create a small network and provide advice to clients.

Our expert facilitators, who have years of experience in the IT industry, are there to guide and support you online through the course materials and assessments.

Assessments across six units of competency are a combination of written tasks, case studies, research and practical project work.

This skill set provides credit towards ICT30115 Certificate III in Information, Digital Media and Technology.

Units of study

Core Units

Unit Code Unit Name
ICTICT302 Install and optimise operating system software
ICTSAS301 Run standard diagnostic tests
ICTSAS307 Install, configure and secure a small office home office network
ICTICT303 Connect internal hardware components
ICTSAS305 Provide IT advice to clients
ICTSAS306 Maintain equipment and software
Frequently Asked Questions
All Items
ICTSS00048 specific FAQs
Generic FAQs
What is a Skill Set?
Skill Sets are single units of competency, or combinations of units of competency from an endorsed training package. They link to skills that industry needs in the workplace or to licencing or regulatory requirements that some trades and professions need.
Before gaining entry to a course, why do I need a Unique Student Identifier (USI)? How do I obtain one?
All students are required to have a USI, before their enrolment is confirmed. If you have not created your USI and are intending to study, you should create your free USI now. Get more information by visiting usi.gov.au. You will need to have proof of your identity to complete the process. Once you have a USI you will have a secure online record of your nationally recognised training which you can access anytime and anywhere. If you have any questions, or need assistance creating your USI, please contact TAFEnow by phone or chat.
How much time will the course take each week?

Learners with industry experience and knowledge may find they will complete more rapidly. Our course time calculator will allow you to input the time to can spare each week to see how long the course will take you.

At a minimum, what computer skills and software do I require for my course?

You don't have to be a computer whiz to succeed in online learning, but you should be comfortable typing, using the internet and email, chatting to your teachers or others online, reading course content online, using common software and performing other basic tasks.

Minimum specifications for your computer are:

  • Microsoft Windows XP, or later, or Mac OS X or above
  • Microsoft Office or equivalent
  • Adobe Acrobat Reader
  • Adobe Flash Player
  • Up-to-date internet browser

You may also need access to:

  • A printer/scanner to print and scan documents for uploading.
  • A smart phone/digital video to video practical tasks for some courses
How much experience is enough to meet the entry requirements?
There are no formal entry requirements into this course.
How will I contact TAFEnow if I’m having a problem? How long will it take to get a response?
If you are having trouble accessing your course resources or navigating the TAFEnow website after enrolling, you should contact one of our Customer Help Officers on 1300 823 366. They are available Monday to Thursday 8am to 8pm and 8am to 5pm on Fridays.
If your query is specific to a unit you are studying and requires a subject matter expert, you should contact your unit facilitator. Their contact details are located on every unit. You should make contact via email. If you require over the phone support and appointment can be requested.
Is there tutor support available after hours?
TAFEnow has teamed up with the national service YourTutor to offer students live online help with things like essay and report writing, study skills and referencing. You can make contact with a tutor from 3pm to 11pm Sunday to Friday, via your Moodle course page or drop off a writing file and receive feedback in less than 24 hours. Watch this short, informative video for more information.
This service is additional to the specific subject help that your unit facilitator can provide.
How will I access extra course resources or talk to a librarian?
If you want make contact with a TAFEnow librarian to access further course resources, go to tafenow.com.au/library-ask-us. Then type in your reference query. A librarian on chat will show you how to search the library catalogue and how to use our specialised subject guides to find extra information for assessments.
How will I send in my assessment tasks?
Once you enrol you will work from the learning platform of our website. Your course information will tell you what assessment events you are required to and provide instructions on how to upload them so your assessor gets them. If you are asked to send video or audio evidence for an assessment you can upload it to YouTube, Vimeo or DropBox and just upload the URL to the course website so we know where to look.
What happens if I fail a unit or an assessment event? What is TAFEnow’s re-submission policy?
Your teacher/assessor will provide feedback on your assessment event and will let you know if you have met the requirements. If you have not met the requirements, you will have one extra attempt to resubmit your assessment and get it to the required standard to become competent in this unit. If you do not succeed in your second attempt a fee may be charged for an assessor to mark your third submission.
Can I transfer to a campus class if I struggle online?
Before considering a change it is best to discuss your options with TAFEnow’s Educational Support Officers who may be able to arrange additional support for your studies. If your course is available at an NC TAFE campus you may be able to transfer. Please contact the customer contact centre.
If I do a course with TAFEnow, can I get an extension on my visa?
You must apply for a visa extension directly with the Department of Immigration and Border Protection. TAFEnow can provide you with a Confirmation of Enrolment (COE) once you’ve enrolled in a course as proof of your student status, but is unable to assist with your visa application.
Course Fees

Fee for Service
$700.00

More Information

There are no fee exemptions, concessions or subsidies available for this price. You are required to contribute to the full cost of your course. Your tuition fee includes all essential study materials.
Extra study resources may be available to enhance your learning and will attract an additional charge.
You may also be eligible for a VET Student Loan for some Diploma and Advanced Diploma level courses.
Contact us:

  • for a personal fee assessment.
  • to discuss payment options and loans available to you.
Course prices, charges, and study modes are subject to change without notice and may vary annually.


Your government subsidised fee, and your eligibility for concessions, exemptions and scholarships, are all calculated and confirmed during the enrolment process. The 2017 subsidised fees indicated on this page are indicative only and based on 2016 fees. The state government may make some small changes to fees and subsidies for 2017 enrolments and we will update our site if and when that happens.
Course Reviews

At a glance

Course Code: ICTSS00048
Course Duration: 6 months
Units: 6
Recognition: Nationally
Cost: $700
Download a Course guide


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