ICT30115 - Certificate III in Information, Digital Media and Technology
Smart and Skilled
RPL Available

Nationally Recognised
Course description
This qualification provides several elective specializations.
Applications Electives
This course is for people who want be competent in a wide range of general information and communications technology (ICT) technical functions.
Learn how to install and operate different software, customising and optimising for different client needs. You’ll also learn to use the advanced features of some of the different computer applications and develop macros and templates for clients using standard products.
At the completion of your training you will have the skills to apply for jobs like help desk officer, help desk assistant, ICT operations support or ICT user support.
Core Units
Six (6) units must be completed
Unit Code | Unit Name |
BSBSUS401 | Implement and monitor environmentally sustainable work practices |
BSBWHS304 | Participate effectively in WHS communication and consultative processes |
ICTICT202 | Work and communicate effectively in an IT environment |
ICTICT301 | Create user documentation |
ICTICT302 | Install and optimise operating system software |
ICTSAS301 | Run standard diagnostic tests |
Specialist Units
Five (5) units must be completed
Unit Code | Unit Name |
ICTICT203 | Operate application software packages |
ICTICT304 | Implement system software changes |
ICTICT307 | Customise packaged software applications for clients |
ICTICT308 | Use advanced features of computer applications |
ICTICT409 | Develop macros and templates for clients using standard products |
Elective Units
Six (6) units must be completed
Unit Code | Unit Name |
ICTNWK304 | Administer network peripherals |
ICTSAS303 | Care for computer hardware |
ICTSAS305 | Provide IT advice to clients |
ICTSAS306 | Maintain equipment and software |
ICTWEB301 | Create a simple markup language document |
ICTWEB302 | Build simple websites using commercial computing programs |
You don't have to be a computer whiz to succeed in online learning, but you should be comfortable typing, using the internet and email, chatting to your teachers or others online, reading course content online, using common software and performing other basic tasks.
Minimum software specifications for your course are:
- Microsoft Office or equivalent (free download for TAFE NSW enrolled students)
- Adobe Acrobat Reader (free download)
- Adobe Flash Player (free download)
- Up-to-date internet browser
You don't have to be a computer whiz to succeed in online learning, but you should be comfortable typing, using the internet and email, chatting to your teachers or others online, reading course content online, using common software and performing other basic tasks.
Minimum specifications for your computer are:
- Microsoft Windows 7, or later, or Mac OS X or above
You may also need access to:
- A printer/scanner to print and scan documents for uploading.
- A smart phone or digital video so that you can video practical tasks for some courses
If your query is specific to a unit you are studying and requires a subject matter expert, you should contact your unit facilitator. Their contact details are located on every unit. You should make contact via email. If you require over the phone support and appointment can be requested.
- Help Desk officer
- ICT operations support
This service is additional to the specific subject help that your unit facilitator can provide.
- Approach employers you would like to work for directly and let them know of your availability for a traineeship. You can telephone, email or visit them.
- You should also approach large employer or group training organisations that you know offer traineeships (or example large energy companies a government transport company like rail or bus).
- Look for job vacancies in your local and state newspapers as well as on major job boards.
- Many people get traineeship offers from employers they are already doing a part-time job for.
- A switch
- A router and
- (In some cases), a second workstation
Included in the enrolment for all TAFE Digital students is a Dreamspark account, a Microsoft program that provides students free access software you may need during your study. This includes products for software design and development including operating systems and databases. Some Microsoft products, such as Office, are offered at discounted rates.
- IELTS - Overall score of 5.5
- TOEFL - One of the following:
- 530 (paper)
- 197 (computer)
- 71 (internet)
- Evidence of 12 months in English-speaking employment - Testimonial or statutory declaration
- Credit Card
- Debit Card
- A completed Authority to Invoice from your employer or job provider (if applicable)
- If TAFE NSW cancels the delivery of training, the Student Fee or Concession Fee will be refunded;
- If TAFE NSW cancels the delivery of training, the Additional Costs, where the equipment or services purchased have not been used/accessed and are returned to TAFE NSW, will be refunded;
- If the student makes a payment more than the Student Fee or Concession Fee, including where the student is determined to be eligible for a Fee Exemption or Concession Fee after such payment, the amount overpaid will be refunded;
- For subsidised training, if the student formally withdraws before the commencement of training delivery or classes, then the Student Fee or the Concession Fee paid at enrolment will be refunded;
- For Fee for Service training, where the student formally withdraws before the commencement of
training, and the training is
- less than one (1) week duration, the student must formally withdraw five (5) business days before commencement of training to be eligible for a refund;
- greater than one (1) week duration, then the Student Fee will be refunded;
- If the student withdraws after the commencement of training delivery or classes,
- the instalment fees paid and due at the date of withdrawal from training are non-refundable;
- a partial refund will be available where the student has made fee payment/s against future-dated instalments due after the date of withdrawal.
This training is subsidised by the NSW Government and eligibility criteria apply.
There may be limited government-subsidised places available.
You need to live or work in NSW and receive one or more of the following eligible Commonwealth benefits or allowances at the time you enrol.
You may be eligible if you receive:
- Age Pension
- Austudy
- Carer Payment
- Disability Support Pension (second or subsequent course enrolment per year)
- Exceptional Circumstances Relief Payment
- Family Tax Benefit Part A (maximum rate)
- Farm Household Allowance
- Newstart Allowance
- Parenting Payment (Single)
- Sickness Allowance
- Special Benefit
- Veterans' Affairs Payments
- Veterans' Children Education Scheme
- Widow Allowance
- Widow Pension (including Widow 'B' Pension)
- Wife Pension
- Youth Allowance
Contact us:
- to find out if you are eligible for a concession fee.
- for a personal fee assessment.
- to discuss payment options and loans available to you.
Course prices, charges, and study modes are subject to change without notice and may vary annually.
This training is subsidised by the NSW Government and eligibility criteria apply.
The fee you pay will vary depending on your personal circumstances and eligibility for a subsidised place, a Fee-Free Scholarship, a concession or an exemption.
There may be limited government-subsidised places available.
If you do not gain a subsidised place, you may be able to enrol and pay the full fee.
Contact us:
- to find out if you are eligible for a subsidised place.
- for a personal fee assessment.
- to discuss payment options and loans available to you.
Course prices, charges, and study modes are subject to change without notice and may vary annually.
The NSW Government is offering Fee-Free Scholarships to support people aged 15 - 30 with their training under Smart and Skilled.
Eligible students will be exempt from paying their course fee for qualifications from Certificate I to Certificate IV, including apprenticeship and traineeships courses with up to 50,000 scholarships per year across NSW.
You may be eligible if you:
- meet the Smart and Skilled personal and program eligibility rules. Find out using the Eligibility Checker.
- are aged between 15 and 30 years old when you start training.
- want to study a Smart and Skilled subsidised Certificate I, Certificate II, Certificate III or Certificate IV level qualification on the NSW Skills List, including those qualifications that support apprenticeships and traineeships.
- are either a Commonwealth Welfare recipient, a dependent of a Commonwealth Welfare recipient OR either currently or previously in out-of-home care.
- to find out if you are eligible for a Fee-Free Scholarship.
- for a personal fee assessment.
- to discuss payment options and loans available to you for any other course costs.
An exemption is where no course fee is charged to the student. For exemptions, the government-subsidises the total cost of the course fee for the qualification. There may be other additional costs, such as textbooks that you need to pay.
You may be eligible for an exemption from the course fee if you:
- are Aboriginal or Torres Strait Islander (through descent, self-identification or community identification).
- meet the Smart and Skilled disability criteria, (proof of a disability support pension or documentary evidence from an appropriate medical professional is required).
- are the recognised dependent of disability support pension recipient.
- to find out if you are eligible for a course fee exemption.
- for a personal fee assessment.
- to discuss payment options and loans available to you for any additional costs.
There are no fee exemptions, concessions or subsidies available for this price. You are required to contribute to the full cost of your course. Your tuition fee includes all essential study materials.
Extra study resources may be available to enhance your learning and will attract an additional charge.
You may also be eligible for a VET Student Loan for some Diploma and Advanced Diploma level courses.
Contact us:
- for a personal fee assessment.
- to discuss payment options and loans available to you.
At a glance
Course Duration: 12 months
Units: 17
Recognition: Nationally
Cost: $7,720
(Do you qualify for a discount?)