ICT30115-Applications - ICT30115 - Certificate III in Information, Digital Media and Technology
ICT30115 - Certificate III in Information, Digital Media and Technology
Smart and Skilled
This course is on the NSW skills list. Students in NSW may be eligible for a Government subsidised price.
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Nationally Recognised
This qualification is provided as Nationally Recognised Training (NRT).
Course description
This qualification provides several elective specializations.
Applications Electives
This course is for people who want be competent in a wide range of general information and communications technology (ICT) technical functions.
Learn how to install and operate different software, customising and optimising for different client needs. You’ll also learn to use the advanced features of some of the different computer applications and develop macros and templates for clients using standard products.
At the completion of your training you will have the skills to apply for jobs like help desk officer, help desk assistant, ICT operations support or ICT user support.
Units of study
Core Units
Six (6) units must be completed
| Unit Code | Unit Name |
| BSBSUS401 | Implement and monitor environmentally sustainable work practices |
| BSBWHS304 | Participate effectively in WHS communication and consultative processes |
| ICTICT202 | Work and communicate effectively in an IT environment |
| ICTICT301 | Create user documentation |
| ICTICT302 | Install and optimise operating system software |
| ICTSAS301 | Run standard diagnostic tests |
Specialist Units
Five (5) units must be completed
| Unit Code | Unit Name |
| ICTICT203 | Operate application software packages |
| ICTICT304 | Implement system software changes |
| ICTICT307 | Customise packaged software applications for clients |
| ICTICT308 | Use advanced features of computer applications |
| ICTICT409 | Develop macros and templates for clients using standard products |
Elective Units
Six (6) units must be completed
| Unit Code | Unit Name |
| ICTNWK304 | Administer network peripherals |
| ICTSAS303 | Care for computer hardware |
| ICTSAS305 | Provide IT advice to clients |
| ICTSAS306 | Maintain equipment and software |
| ICTWEB301 | Create a simple markup language document |
| ICTWEB302 | Build simple websites using commercial computing programs |
Frequently Asked Questions
All Items
Generic FAQs
ICT30115_Applications specific FAQs
Before gaining entry to a course, why do I need a Unique Student Identifier (USI)? How do I obtain one?
All students are required to have a USI, before their enrolment is confirmed. If you have not created your USI and are intending to study, you should create your free USI now. Get more information by visiting usi.gov.au. You will need to have proof of your identity to complete the process. Once you have a USI you will have a secure online record of your nationally recognised training which you can access anytime and anywhere. If you have any questions, or need assistance creating your USI, please contact TAFE Digital by phone or chat.
What qualifications or experience are recommended to meet the course’s entry requirements?
There are no entry requirements for this qualification. Applicants must be able to demonstrate competency in basic written and spoken English.
You will need to be comfortable operating a computer such as saving files and creating folders. Some basic ability to use a word processing program will be of assistance. Internet access is essential.
How much time should I study this course for each week (on average) to complete in the required time?
This course will take around 10 hours a week to complete over 12 months, based on 48 weeks of participation. If you already have industry experience and knowledge you may find you will complete more rapidly.
At a minimum, what software do I require for my course?
You don't have to be a computer whiz to succeed in online learning, but you should be comfortable typing, using the internet and email, chatting to your teachers or others online, reading course content online, using common software and performing other basic tasks.
Minimum software specifications for your course are:
- Microsoft Office or equivalent (free download for TAFE NSW enrolled students)
- Adobe Acrobat Reader (free download)
- Adobe Flash Player (free download)
- Up-to-date internet browser
At a minimum, what computer skills do I require for my course?
You don't have to be a computer whiz to succeed in online learning, but you should be comfortable typing, using the internet and email, chatting to your teachers or others online, reading course content online, using common software and performing other basic tasks.
Minimum specifications for your computer are:
- Microsoft Windows 7, or later, or Mac OS X or above
You may also need access to:
- A printer/scanner to print and scan documents for uploading.
- A smart phone or digital video so that you can video practical tasks for some courses
How will I contact TAFE Digital if I’m having a problem? How long will it take to get a response?
If you are having trouble accessing your course resources or navigating the TAFE Digital website after enrolling, you should contact one of our Customer Help Officers on 1300 823 366. They are available Monday to Thursday 8am to 8pm and 8am to 5pm on Fridays.
If your query is specific to a unit you are studying and requires a subject matter expert, you should contact your unit facilitator. Their contact details are located on every unit. You should make contact via email. If you require over the phone support and appointment can be requested.
If your query is specific to a unit you are studying and requires a subject matter expert, you should contact your unit facilitator. Their contact details are located on every unit. You should make contact via email. If you require over the phone support and appointment can be requested.
What will this course qualify me to do and what type of jobs will I be able to get? What is the future outlook like for jobs in this field?
This course is for people who want be competent in a wide range of general information and communications technology (ICT) technical functions. Learn how to install and operate different software, customising and optimising for different client needs. You’ll also learn to use the advanced features of some of the different computer applications and develop macros and templates for clients using standard products.
Possible job titles include:
- Help Desk officer
- ICT operations support
Is there tutor support available after hours?
TAFE Digital has teamed up with the national service Studiosity, to offer students live online help with things like essay and report writing, study skills and referencing. You can make contact with a tutor from 3pm to 11pm Sunday to Friday, via your Moodle course page or drop off a writing file and receive feedback in less than 24 hours. Watch this short, informative video for more information.
This service is additional to the specific subject help that your unit facilitator can provide.
This service is additional to the specific subject help that your unit facilitator can provide.
On completion of this course, what is the pathway to further study?
TAFE Digital has a variety of ICT courses in the specialities of applications, multimedia, network administration, support and web technologies – from Certificate III and higher. Our diploma courses will allow you to gain credit at many Australian universities.
How will I access extra course resources or talk to a librarian?
If you want make contact with a TAFE Digital librarian to access further course resources, go to tafenow.com.au/library-ask-us. Then type in your reference query. A librarian on chat will show you how to search the library catalogue and how to use our specialised subject guides to find extra information for assessments.
Is this course available through TAFE Digital as a traineeship in NSW and other states? How do I go about securing a traineeship?
Yes, you can combine work and study as a trainee. There are several ways to gain a traineeship:
- Approach employers you would like to work for directly and let them know of your availability for a traineeship. You can telephone, email or visit them.
- You should also approach large employer or group training organisations that you know offer traineeships (or example large energy companies a government transport company like rail or bus).
- Look for job vacancies in your local and state newspapers as well as on major job boards.
- Many people get traineeship offers from employers they are already doing a part-time job for.
How will I send in my assessment tasks?
Once you enrol you will work from the learning platform of our website. Your course information will tell you what assessment events you are required to and provide instructions on how to upload them so your assessor gets them. If you are asked to send video or audio evidence for an assessment you can upload it to YouTube, Vimeo or DropBox and just upload the URL to the course website so we know where to look.
Will I need to buy any text books or other equipment for this course?
Some units in this qualification require practical access to network hardware such as:
- A switch
- A router and
- (In some cases), a second workstation
Included in the enrolment for all TAFE Digital students is a Dreamspark account, a Microsoft program that provides students free access software you may need during your study. This includes products for software design and development including operating systems and databases. Some Microsoft products, such as Office, are offered at discounted rates.
What happens if I fail a unit or an assessment event? What is TAFE Digital's re-submission policy?
Your teacher/assessor will provide feedback on your assessment event and will let you know if you have met the requirements. If you have not met the requirements, you will have one extra attempt to resubmit your assessment and get it to the required standard to become competent in this unit. If you do not succeed in your second attempt a fee may be charged for an assessor to mark your third submission.
I’m currently living overseas, is it okay for me to do this course?
Yes, you can do this course from overseas, but please be aware that it conforms to Australian retail practice methods and standards.
Can I transfer to a campus class if I struggle online?
Before considering a change it is best to discuss your options with TAFE Digital’s Educational Support Officers who may be able to arrange additional support for your studies. If your course is available at an TAFE NSW campus you may be able to transfer. Please contact the customer contact centre.
If I do a course with TAFE Digital, can I get an extension on my visa?
You must apply for a visa extension directly with the Department of Immigration and Border Protection. TAFE Digital can provide you with a Confirmation of Enrolment (COE) once you’ve enrolled in a course as proof of your student status, but is unable to assist with your visa application.
What if English is not my first language?
If English is not your first language and you did not complete the last two years of secondary education in English, you are required to provide evidence of English language competency before enrolling into the course. Examples of appropriate evidence are listed below:
- IELTS - Overall score of 5.5
- TOEFL - One of the following:
- 530 (paper)
- 197 (computer)
- 71 (internet)
- Evidence of 12 months in English-speaking employment - Testimonial or statutory declaration
Do I have to pay the cost of my course in full when I enrol?
At TAFE NSW, TAFE Digital we accept a range of convenient payment methods for paying course fees. These include up front payment (or paying the course in-full), payment plans, deferred payments or third party payment. The amount you pay might be reduced if you are eligible for a subsidised place.
For more detailed information please visit the TAFE NSW, TAFE Digital payment options page.
What fee payment options are used to pay for a course?
TAFE NSW North Coast does not accept cash payments, however you can pay your course fees and other enrolment related charges by:
- Credit Card
- Debit Card
- A completed Authority to Invoice from your employer or job provider (if applicable)
How do I pay for my course?
When you have to make a payment will depend on how you have chosen to pay your course fees. To confirm your place in a course, you must pay a deposit. The amount that you pay will depend on the length of your course.
If you are studying a course at Diploma level, you may be eligible for a VET Student Loan. You may also qualify for an exemption, which means you don't pay any fees.
If you are choosing a payment plan, you will need to agree to a Westpac Direct Debit Plan and provide your credit card details or bank account number. We will debit regular payments from your account/credit card to make sure payment for your course fees are up to date.
To find out more about the different payment options available to you, please visit the TAFE NSW, TAFE Digital payment options page
Does TAFE NSW, TAFE Digital have a Fee and refund policy?
TAFE NSW, TAFE Digital has a new Refund Policy which is effective from 1 November 2017. This policy applies to Student Fees, Concession Fees and Additional Costs and other charges paid by TAFE NSW students and refunds of those fees, costs and charges.
TAFE NSW students may, in certain circumstances, be eligible for a refund or partial refund of the Student Fee, Concession Fee or Additional Costs paid to TAFE NSW. The circumstances where a refund may apply are:
- If TAFE NSW cancels the delivery of training, the Student Fee or Concession Fee will be refunded;
- If TAFE NSW cancels the delivery of training, the Additional Costs, where the equipment or services purchased have not been used/accessed and are returned to TAFE NSW, will be refunded;
- If the student makes a payment more than the Student Fee or Concession Fee, including where the student is determined to be eligible for a Fee Exemption or Concession Fee after such payment, the amount overpaid will be refunded;
- For subsidised training, if the student formally withdraws before the commencement of training delivery or classes, then the Student Fee or the Concession Fee paid at enrolment will be refunded;
- For Fee for Service training, where the student formally withdraws before the commencement of
training, and the training is
- less than one (1) week duration, the student must formally withdraw five (5) business days before commencement of training to be eligible for a refund;
- greater than one (1) week duration, then the Student Fee will be refunded;
- If the student withdraws after the commencement of training delivery or classes,
- the instalment fees paid and due at the date of withdrawal from training are non-refundable;
- a partial refund will be available where the student has made fee payment/s against future-dated instalments due after the date of withdrawal.
How can I access the TAFE Student Guide and the student rights and responsibilities?
The 2018 student guide can be accessed here and the student rights and responsibilities can be accessed here
Course Fees
Concession Fee
$240.00
More Information
This training is subsidised by the NSW Government and eligibility criteria apply.
There may be limited government-subsidised places available.
You need to live or work in NSW and receive one or more of the following eligible Commonwealth benefits or allowances at the time you enrol.
You may be eligible if you receive:
- Age Pension
- Austudy
- Carer Payment
- Disability Support Pension (second or subsequent course enrolment per year)
- Exceptional Circumstances Relief Payment
- Family Tax Benefit Part A (maximum rate)
- Farm Household Allowance
- Newstart Allowance
- Parenting Payment (Single)
- Sickness Allowance
- Special Benefit
- Veterans' Affairs Payments
- Veterans' Children Education Scheme
- Widow Allowance
- Widow Pension (including Widow 'B' Pension)
- Wife Pension
- Youth Allowance
Contact us:
- to find out if you are eligible for a concession fee.
- for a personal fee assessment.
- to discuss payment options and loans available to you.
Course prices, charges, and study modes are subject to change without notice and may vary annually.
Subsidised Student Fee
$1740.00 - $2080.00
More Information
This training is subsidised by the NSW Government and eligibility criteria apply.
The fee you pay will vary depending on your personal circumstances and eligibility for a subsidised place, a Fee-Free Scholarship, a concession or an exemption.
There may be limited government-subsidised places available.
If you do not gain a subsidised place, you may be able to enrol and pay the full fee.
Contact us:
- to find out if you are eligible for a subsidised place.
- for a personal fee assessment.
- to discuss payment options and loans available to you.
Course prices, charges, and study modes are subject to change without notice and may vary annually.
Fee Free Scholarship
$0.00
More Information
The NSW Government is offering Fee-Free Scholarships to support people aged 15 - 30 with their training under Smart and Skilled.
Eligible students will be exempt from paying their course fee for qualifications from Certificate I to Certificate IV, including apprenticeship and traineeships courses with up to 50,000 scholarships per year across NSW.
You may be eligible if you:
- meet the Smart and Skilled personal and program eligibility rules. Find out using the Eligibility Checker.
- are aged between 15 and 30 years old when you start training.
- want to study a Smart and Skilled subsidised Certificate I, Certificate II, Certificate III or Certificate IV level qualification on the NSW Skills List, including those qualifications that support apprenticeships and traineeships.
- are either a Commonwealth Welfare recipient, a dependent of a Commonwealth Welfare recipient OR either currently or previously in out-of-home care.
- to find out if you are eligible for a Fee-Free Scholarship.
- for a personal fee assessment.
- to discuss payment options and loans available to you for any other course costs.
Exemption
$0.00
More Information
An exemption is where no course fee is charged to the student. For exemptions, the government-subsidises the total cost of the course fee for the qualification. There may be other additional costs, such as textbooks that you need to pay.
You may be eligible for an exemption from the course fee if you:
- are Aboriginal or Torres Strait Islander (through descent, self-identification or community identification).
- meet the Smart and Skilled disability criteria, (proof of a disability support pension or documentary evidence from an appropriate medical professional is required).
- are the recognised dependent of disability support pension recipient.
- to find out if you are eligible for a course fee exemption.
- for a personal fee assessment.
- to discuss payment options and loans available to you for any additional costs.
Fee for Service
$7720.00
More Information
There are no fee exemptions, concessions or subsidies available for this price. You are required to contribute to the full cost of your course. Your tuition fee includes all essential study materials.
Extra study resources may be available to enhance your learning and will attract an additional charge.
You may also be eligible for a VET Student Loan for some Diploma and Advanced Diploma level courses.
Contact us:
- for a personal fee assessment.
- to discuss payment options and loans available to you.
Your government subsidised fee, and your eligibility for concessions, exemptions and scholarships, are all calculated and confirmed during the enrolment process. The 2017 subsidised fees indicated on this page are indicative only and based on 2016 fees. The state government may make some small changes to fees and subsidies for 2017 enrolments and we will update our site if and when that happens.
Course Reviews
At a glance
Course Code: ICT30115-Applications
Course Duration: 12 months
Units: 17
Recognition: Nationally
Cost: $7,720
(Do you qualify for a discount?)
Course Duration: 12 months
Units: 17
Recognition: Nationally
Cost: $7,720
(Do you qualify for a discount?)
Download a Course guide
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