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ICT20115 - Certificate II in Information, Digital Media and Technology

Certificate II in Information, Digital Media and Technology

Smart and Skilled

This course is on the NSW skills list. Students in NSW may be eligible for a Government subsidised price.

RPL Available

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Nationally Recognised

This qualification is provided as Nationally Recognised Training (NRT).

Course description

This nationally recognised qualification provides foundation skills in computing and employment to get you started or re-started in your career.

After learning how to operate a personal computer, you will be guided through the use of various computer packages, learning how to work effectively in an IT environment.

You will also learn about workplace communication, safe work practices and other useful things that blend with a variety of other course outcomes, no matter what your profession or longer-term career aspirations are.

This course is a great place to get started if you want to develop better than average technology skills for your profession or as a small business operator. It is also the starting point if you want to take the IT sector seriously and go on to specialty IT streams at higher levels.

Units of study

Core Units

Seven (7) units must be completed

Unit Code Unit Name
BSBWHS201 Contribute to health and safety of self and others
BSBSUS201 Participate in environmentally sustainable work practices
ICTICT201 Use computer operating systems and hardware
ICTICT202 Work and communicate effectively in an ICT environment
ICTICT203 Operate application software packages
ICTICT204 Operate a digital media technology package
ICTWEB201 Use social media tools for collaboration and engagement

Elective Units

Seven (7) units must be completed

Unit Code Unit Name
ICTICT205 Design basic organisational documents using computing packages
ICTICT206 Install software applications
ICTICT207 Integrate commercial computing packages
ICTICT210 Operate database applications
ICTSAS203 Connect hardware peripherals
ICTSAS205 Maintain ICT system integrity
ICTSAS206 Detect and protect from spam and destructive software
Frequently Asked Questions
All Items
Generic FAQs
ICT20115 specific FAQs
Before gaining entry to a course, why do I need a Unique Student Identifier (USI)? How do I obtain one?
All students are required to have a USI, before their enrolment is confirmed. If you have not created your USI and are intending to study, you should create your free USI now. Get more information by visiting usi.gov.au. You will need to have proof of your identity to complete the process. Once you have a USI you will have a secure online record of your nationally recognised training which you can access anytime and anywhere. If you have any questions, or need assistance creating your USI, please contact TAFEnow by phone or chat.
What qualifications or experience are recommended to meet the course’s entry requirements?
There are no entry requirements for this qualification. Applicants must be able to demonstrate competency in basic written and spoken English. You will need to be comfortable operating a computer such as saving files and creating folders. Some basic ability to use a word processing program will be of assistance. Internet access is essential.
At a minimum, what computer skills and software do I require for my course?

You don't have to be a computer whiz to succeed in online learning, but you should be comfortable typing, using the internet and email, chatting to your teachers or others online, reading course content online, using common software and performing other basic tasks.

Minimum specifications for your computer are:

  • Microsoft Windows XP, or later, or Mac OS X or above
  • Microsoft Office or equivalent
  • Adobe Acrobat Reader
  • Adobe Flash Player
  • Up-to-date internet browser

You may also need access to:

  • A printer/scanner to print and scan documents for uploading.
  • A smart phone/digital video to video practical tasks for some courses
How much time should I study this course for each week (on average) to complete in the required time?
This course will take around 10 hours a week to complete over 12 months, based on 48 weeks of participation. If you already have industry experience and knowledge you may find you will complete more rapidly.
How will I contact TAFEnow if I’m having a problem? How long will it take to get a response?
If you are having trouble accessing your course resources or navigating the TAFEnow website after enrolling, you should contact one of our Customer Help Officers on 1300 823 366. They are available Monday to Thursday 8am to 8pm and 8am to 5pm on Fridays.
If your query is specific to a unit you are studying and requires a subject matter expert, you should contact your unit facilitator. Their contact details are located on every unit. You should make contact via email. If you require over the phone support and appointment can be requested.
What if I need a full-time course?
Completion of this course in 6 months is considered full-time participation. On enrolment, please let our Customer Help team know that you need to study full-time. They will adjust the time frame of your enrolment to reflect a full-time study load and can then provide you with a Confirmation of Enrolment form for Centrelink.
Is there tutor support available after hours?
TAFEnow has teamed up with the national service YourTutor to offer students live online help with things like essay and report writing, study skills and referencing. You can make contact with a tutor from 3pm to 11pm Sunday to Friday, via your Moodle course page or drop off a writing file and receive feedback in less than 24 hours. Watch this short, informative video for more information.
This service is additional to the specific subject help that your unit facilitator can provide.
What will this course qualify me to do and what type of jobs will I be able to get? What is the future outlook like for jobs in this field?
This course is a great place to get started if you want to develop better than average technology skills for your profession or as a small business operator. It is also the starting point if you want to take the IT sector seriously and go on to specialty IT streams at higher levels. Possible later job titles include: Assistant Webmaster; Assistant Web designer; Assistant Web Developer. Future job prospects for these roles are outlined here in the Australian Government’s Job Outlook.
How will I access extra course resources or talk to a librarian?
If you want make contact with a TAFEnow librarian to access further course resources, go to tafenow.com.au/library-ask-us. Then type in your reference query. A librarian on chat will show you how to search the library catalogue and how to use our specialised subject guides to find extra information for assessments.
On completion of this course, what is the pathway to further study?
TAFEnow has a variety of ICT courses in the specialities of applications, multimedia, network administration, support and web technologies – from Certificate III and higher. Our diploma courses will allow you to gain credit at many Australian universities.
How will I send in my assessment tasks?
Once you enrol you will work from the learning platform of our website. Your course information will tell you what assessment events you are required to and provide instructions on how to upload them so your assessor gets them. If you are asked to send video or audio evidence for an assessment you can upload it to YouTube, Vimeo or DropBox and just upload the URL to the course website so we know where to look.
Is this course available through TAFEnow as a traineeship in NSW and other states? How do I go about securing a traineeship?
Yes, you can combine work and study as a trainee. There are several ways to gain a traineeship:
  • Approach employers you would like to work for directly and let them know of your availability for a traineeship. You can telephone, email or visit them.
  • You should also approach large employer or group training organisations that you know offer traineeships (or example large energy companies a government transport company like rail or bus).
  • Look for job vacancies in your local and state newspapers as well as on major job boards.
  • Many people get traineeship offers from employers they are already doing a part-time job for.
What happens if I fail a unit or an assessment event? What is TAFEnow’s re-submission policy?
Your teacher/assessor will provide feedback on your assessment event and will let you know if you have met the requirements. If you have not met the requirements, you will have one extra attempt to resubmit your assessment and get it to the required standard to become competent in this unit. If you do not succeed in your second attempt a fee may be charged for an assessor to mark your third submission.
Will I need to buy any text books or other equipment for this course?
No, all resources are online.
Can I transfer to a campus class if I struggle online?
Before considering a change it is best to discuss your options with TAFEnow’s Educational Support Officers who may be able to arrange additional support for your studies. If your course is available at an NC TAFE campus you may be able to transfer. Please contact the customer contact centre.
I’m currently living overseas, is it okay for me to do this course?
Yes, you can do this course from overseas, but please be aware that it conforms to Australian retail practice methods and standards.
If I do a course with TAFEnow, can I get an extension on my visa?
You must apply for a visa extension directly with the Department of Immigration and Border Protection. TAFEnow can provide you with a Confirmation of Enrolment (COE) once you’ve enrolled in a course as proof of your student status, but is unable to assist with your visa application.
Course Fees

Concession Fee
$160.00

More Information

This training is subsidised by the NSW Government and eligibility criteria apply.
There may be limited government-subsidised places available.
You need to live or work in NSW and receive one or more of the following eligible Commonwealth benefits or allowances at the time you enrol.

You may be eligible if you receive:

  • Age Pension
  • Austudy
  • Carer Payment
  • Disability Support Pension (second or subsequent course enrolment per year)
  • Exceptional Circumstances Relief Payment
  • Family Tax Benefit Part A (maximum rate)
  • Farm Household Allowance
  • Newstart Allowance
  • Parenting Payment (Single)
  • Sickness Allowance
  • Special Benefit
  • Veterans' Affairs Payments
  • Veterans' Children Education Scheme
  • Widow Allowance
  • Widow Pension (including Widow 'B' Pension)
  • Wife Pension
  • Youth Allowance
To complete your enrolment, you must provide your Centrelink Reference Number (CRN) so that your eligibility for a concession can be validated. In some circumstances, you may need to fill in the Concession Fee application or provide documentation to support your application. (Your documentation may be provided via the Centrelink Express Plus Mobile App.)

Contact us:
  • to find out if you are eligible for a concession fee.
  • for a personal fee assessment.
  • to discuss payment options and loans available to you.


Course prices, charges, and study modes are subject to change without notice and may vary annually.


Subsidised Student Fee
$880.00 - $1050.00

More Information

This training is subsidised by the NSW Government and eligibility criteria apply.
The fee you pay will vary depending on your personal circumstances and eligibility for a subsidised place, a Fee-Free Scholarship, a concession or an exemption.
There may be limited government-subsidised places available.
If you do not gain a subsidised place, you may be able to enrol and pay the full fee.

Contact us:

  • to find out if you are eligible for a subsidised place.
  • for a personal fee assessment.
  • to discuss payment options and loans available to you.

Course prices, charges, and study modes are subject to change without notice and may vary annually.


Fee Free Scholarship
$0.00

More Information

The NSW Government is offering Fee-Free Scholarships to support people aged 15 - 30 with their training under Smart and Skilled.

Eligible students will be exempt from paying their course fee for qualifications from Certificate I to Certificate IV, including apprenticeship and traineeships courses with up to 50,000 scholarships per year across NSW.

You may be eligible if you:

  • meet the Smart and Skilled personal and program eligibility rules. Find out using the Eligibility Checker.
  • are aged between 15 and 30 years old when you start training.
  • want to study a Smart and Skilled subsidised Certificate I, Certificate II, Certificate III or Certificate IV level qualification on the NSW Skills List, including those qualifications that support apprenticeships and traineeships.
  • are either a Commonwealth Welfare recipient, a dependent of a Commonwealth Welfare recipient OR either currently or previously in out-of-home care.
Contact us:
  • to find out if you are eligible for a Fee-Free Scholarship.
  • for a personal fee assessment.
  • to discuss payment options and loans available to you for any other course costs.
Course prices, charges, and study modes are subject to change without notice and may vary annually.


Exemption
$0.00

More Information

An exemption is where no course fee is charged to the student. For exemptions, the government-subsidises the total cost of the course fee for the qualification. There may be other additional costs, such as textbooks that you need to pay.

You may be eligible for an exemption from the course fee if you:

  • are Aboriginal or Torres Strait Islander (through descent, self-identification or community identification).
  • meet the Smart and Skilled disability criteria, (proof of a disability support pension or documentary evidence from an appropriate medical professional is required).
  • are the recognised dependent of disability support pension recipient.
Contact us:
  • to find out if you are eligible for a course fee exemption.
  • for a personal fee assessment.
  • to discuss payment options and loans available to you for any additional costs.
Course prices, charges, and study modes are subject to change without notice and may vary annually.


Fee for Service
$2020.00

More Information

There are no fee exemptions, concessions or subsidies available for this price. You are required to contribute to the full cost of your course. Your tuition fee includes all essential study materials.
Extra study resources may be available to enhance your learning and will attract an additional charge.
You may also be eligible for a VET Student Loan for some Diploma and Advanced Diploma level courses.
Contact us:

  • for a personal fee assessment.
  • to discuss payment options and loans available to you.
Course prices, charges, and study modes are subject to change without notice and may vary annually.


QLD User Choice Apprentices & Trainees
$579.20

More Information

This training is subsidised by the Queensland Government.  You may receive a subsidy towards this training if you:

  • have entered into a Training Contract for this training
  • work in Queensland
  • are registered on DELTA with a commencement date or recommencement date on or after 1 July 2010.

You will still need to pay for a portion of your training costs.  The amount indicated is what you will need to pay.

Course prices, charges, and study modes are subject to change without notice and may vary annually.


QLD User Choice Apprentices & Trainees Concession
$321.68

More Information

This training is subsidised by the Queensland Government.  You may receive a subsidy towards this training if you:

  • have entered into a Training Contract for this training
  • work in Queensland
  • are registered on DELTA with a commencement date or recommencement date on or after 1 July 2010.

To receive a concession you
  • are under 17 at the end of February in the year in which the training commences,
  • are not a school and have not completed year 12
  • hold a Health Care Card or Pensioner Concession Card issued under Commonwealth law, or is the partner or a dependant of a person who holds a Health Care Card or Pensioner Concession Card, and is named on the card
  • have an official form under Commonwealth law confirming that you, your partner or the person of whom the participant is a dependant, is entitled to concessions under a Health Care Card or Pensioner Concession Card.
  • are an Aboriginal or Torres Strait Islander person.

You will still need to pay for a portion of your training costs.  The amount indicated is what you will need to pay.

Course prices, charges, and study modes are subject to change without notice and may vary annually.


Your government subsidised fee, and your eligibility for concessions, exemptions and scholarships, are all calculated and confirmed during the enrolment process. The 2017 subsidised fees indicated on this page are indicative only and based on 2016 fees. The state government may make some small changes to fees and subsidies for 2017 enrolments and we will update our site if and when that happens.
Course Reviews
"TAFEnow has provided me with the opportunity to gain new skills and knowledge. It's great to have the ability to learn at my own pace and complete assessments whenever I want.”
Rochelle McLennan
Rochelle McLennanIT Trainee

At a glance

Course Code: ICT20115
Course Duration: 12 months
Units: 14
Recognition: Nationally
Cost: $2,020
(Do you qualify for a discount?)
Download a Course guide


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