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HLT57715 - HLT57715 - Diploma of Practice Management

HLT57715 - Diploma of Practice Management

Payment Options

Flexible payment options are available for this course.

VET Student Loans

We are approved to offer VET Student Loans to eligible students. The loan amount for this course is capped at $5000.

Nationally Recognised

This qualification is provided as Nationally Recognised Training (NRT).

Course description

If you are contemplating a career change or looking for a rewarding career in health, the Diploma of Practice Management will provide you with the knowledge required to become a practice manager in a small to medium health practice.

As part of the diploma you will learn to provide care for patients in a medical surgery while demonstrating knowledge of health services.

You will learn to interact and provide guidance to staff while performing office procedures required in a medical practice.

Job outcomes from this qualification include Practice Manager in a variety of health practice areas including medical, dental, chiropractic, podiatry, rehabilitation, community, mental health or aged care centres.

Units of study

Core Units

All units must be completed

Unit Code Unit Name
CHCLEG003 Manage legal and ethical compliance
CHCDIV001 Work with diverse people
HLTWHS004 Manage work health and safety
HLTADM004 Manage health billing and accounting system
HLTINF003 Implement and monitor infection prevention control policies and procedures
BSBCUS501 Manage quality customer service
BSBFIM501 Manage budgets and financial plans
BSBMED301 Interpret and apply medical terminology appropriately
BSBMGT502 Manage people performance
BSBRSK501 Manage risk

Elective Units

At least 5 units must be completed.

Unit Code Unit Name
CHCDIV003 Manage and promote diversity
CHCPRP003 Reflect on and improve own professional practice
BSBWRK510 Manage employee relations
CHCPOL002 Develop and implement policy
BSBADM502 Manage meetings
BSBHRM506 Manage recruitment selection and induction processes
BSBINM501 Manage an information or knowledge management system
BSBMGT516 Facilitate continuous improvement
BSBMGT517 Manage operational plan
BSBRKG502 Manage and monitor business or records systems
BSBSUS501 Develop workplace policy and procedures for sustainability
BSBWOR502 Lead and manage team effectiveness
Frequently Asked Questions
All Items
Generic FAQs
Before gaining entry to a course, why do I need a Unique Student Identifier (USI)? How do I obtain one?
All students are required to have a USI, before their enrolment is confirmed. If you have not created your USI and are intending to study, you should create your free USI now. Get more information by visiting usi.gov.au. You will need to have proof of your identity to complete the process. Once you have a USI you will have a secure online record of your nationally recognised training which you can access anytime and anywhere. If you have any questions, or need assistance creating your USI, please contact TAFE Digital by phone or chat.
At a minimum, what software do I require for my course?

You don't have to be a computer whiz to succeed in online learning, but you should be comfortable typing, using the internet and email, chatting to your teachers or others online, reading course content online, using common software and performing other basic tasks.

Minimum software specifications for your course are:

  • Microsoft Office or equivalent
  • Adobe Acrobat Reader
  • Adobe Flash Player
  • Up-to-date internet browser
At a minimum, what computer skills do I require for my course?

You don't have to be a computer whiz to succeed in online learning, but you should be comfortable typing, using the internet and email, chatting to your teachers or others online, reading course content online, using common software and performing other basic tasks.

Minimum specifications for your computer are:

  • Microsoft Windows XP, or later, or Mac OS X or above

You may also need access to:

  • A printer/scanner to print and scan documents for uploading.
  • A smart phone or digital video so that you can video practical tasks for some courses
How will I contact TAFE Digital if I’m having a problem? How long will it take to get a response?
If you are having trouble accessing your course resources or navigating the TAFE Digital website after enrolling, you should contact one of our Customer Help Officers on 1300 823 366. They are available Monday to Thursday 8am to 8pm and 8am to 5pm on Fridays.
If your query is specific to a unit you are studying and requires a subject matter expert, you should contact your unit facilitator. Their contact details are located on every unit. You should make contact via email. If you require over the phone support and appointment can be requested.
Is there tutor support available after hours?
TAFE Digital has teamed up with the national service Studiosity, to offer students live online help with things like essay and report writing, study skills and referencing. You can make contact with a tutor from 3pm to 11pm Sunday to Friday, via your Moodle course page or drop off a writing file and receive feedback in less than 24 hours. Watch this short, informative video for more information.
This service is additional to the specific subject help that your unit facilitator can provide.
How will I access extra course resources or talk to a librarian?
If you want make contact with a TAFE Digital librarian to access further course resources, go to tafenow.com.au/library-ask-us. Then type in your reference query. A librarian on chat will show you how to search the library catalogue and how to use our specialised subject guides to find extra information for assessments.
How will I send in my assessment tasks?
Once you enrol you will work from the learning platform of our website. Your course information will tell you what assessment events you are required to and provide instructions on how to upload them so your assessor gets them. If you are asked to send video or audio evidence for an assessment you can upload it to YouTube, Vimeo or DropBox and just upload the URL to the course website so we know where to look.
What happens if I fail a unit or an assessment event? What is TAFE Digital's re-submission policy?
Your teacher/assessor will provide feedback on your assessment event and will let you know if you have met the requirements. If you have not met the requirements, you will have one extra attempt to resubmit your assessment and get it to the required standard to become competent in this unit. If you do not succeed in your second attempt a fee may be charged for an assessor to mark your third submission.
Can I transfer to a campus class if I struggle online?
Before considering a change it is best to discuss your options with TAFE Digital’s Educational Support Officers who may be able to arrange additional support for your studies. If your course is available at an TAFE NSW campus you may be able to transfer. Please contact the customer contact centre.
If I do a course with TAFE Digital, can I get an extension on my visa?
You must apply for a visa extension directly with the Department of Immigration and Border Protection. TAFE Digital can provide you with a Confirmation of Enrolment (COE) once you’ve enrolled in a course as proof of your student status, but is unable to assist with your visa application.
What if English is not my first language?
If English is not your first language and you did not complete the last two years of secondary education in English, you are required to provide evidence of English language competency before enrolling into the course. Examples of appropriate evidence are listed below:
  • IELTS - Overall score of 5.5
  • TOEFL - One of the following:
    • 530 (paper)
    • 197 (computer)
    • 71 (internet)
  • Evidence of 12 months in English-speaking employment - Testimonial or statutory declaration
Course Fees

Fee for Service
$7500.00

More Information

There are no fee exemptions, concessions or subsidies available for this price. You are required to contribute to the full cost of your course. Your tuition fee includes all essential study materials.
Extra study resources may be available to enhance your learning and will attract an additional charge.
You may also be eligible for a VET Student Loan for some Diploma and Advanced Diploma level courses.
Contact us:

  • for a personal fee assessment.
  • to discuss payment options and loans available to you.
Course prices, charges, and study modes are subject to change without notice and may vary annually.


Your government subsidised fee, and your eligibility for concessions, exemptions and scholarships, are all calculated and confirmed during the enrolment process. The 2017 subsidised fees indicated on this page are indicative only and based on 2016 fees. The state government may make some small changes to fees and subsidies for 2017 enrolments and we will update our site if and when that happens.
Is This Course Right For You?
Course Reviews

At a glance

Course Code: HLT57715
Course Duration: 24 months
Units: 15
Recognition: Nationally
Cost: $7,500
(Do you qualify for a discount?)
Download a Course guide


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