CUA20515 - Certificate II in Information and Cultural Services
This is a starting qualification for people hoping to find work in libraries, galleries or museums as an attendant, helping customers and library staff with routine daily tasks
The Certificate II in Information and Cultural Services is ideal for people returning to the workforce who have work experience in support roles but who don’t have any formal office qualifications.
You will learn about customer service, work, health and safety, operating different software packages and a variety of other administration and circulation duties.
Pathways from the qualification
The qualification allows students to progress to higher level library studies:
- BSB31215 - Certificate III in Library and Information Services
- CUA30615 - Certificate III in Arts Administration
- BSB42115 - Certificate IV in Library and Information Services
- BSB52115 - Diploma of Library and Information Services
- Studies at a higher education level
Five (5) units must be completed
Units marked with *** indicate that a video is part of the assessment. Family or friends can be used in the video
|Unit Code||Unit Name|
|CUAIND202||Develop and apply knowledge of information and cultural services organisations|
|ICTICT203||Operate application software packages|
|BSBCUS201 ***||Deliver a service to customers|
|BSBWHS201||Contribute to health and safety of self and others|
|BSBWOR203||Work effectively with others|
Five (5) electives must be completed
|Unit Code||Unit Name|
|BSBLIB201||Assist with circulation services|
|CUAEVP201||Assist with the staging of public activities and events|
|BSBWOR204||Use business technology|
|BSBSUS201||Participate in environmentally sustainable work practices|
|BSBLIB306||Process and maintain information resources|
- You will need to video certain practical tasks so will need access to a digital video recording device and/or a digital camera and associated software to save and upload video and image files. Many mobile phones and smart phones include this technology.
Azure Beach Public Library is a simulated public library featuring a contemporary design website. The purpose of this user friendly resource is to provide context to students when completing assessments and activities where public library examples are needed. Many of our students are not currently employed or working in the cultural and information services, and do not have access to policies and procedures.
Azure Beach Public Library simulates a council run public library facility. The resource include all of the website services, policies, procedures and information you would find in a real library organisation. You will find resources such as organisational policies and procedures, simulated cataloguing and loan management software, templates, multimedia equipment, events information. Where ever possible TAFEnow courses integrate Azure Beach Public Library and its staff into our learning activities and assessments.
There are no fee exemptions, concessions or subsidies available for this price. You are required to contribute to the full cost of your course. Your tuition fee includes all essential study materials.
Extra study resources may be available to enhance your learning and will attract an additional charge.
You may also be eligible for a VET Student Loan for some Diploma and Advanced Diploma level courses.
- for a personal fee assessment.
- to discuss payment options and loans available to you.
Percentage of part time workers in Libraries
Source: National and State Libraries Australasia statistics
At a glance
Course Duration: 12 months