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CHC52015 - Diploma of Community Services

Diploma of Community Services

Smart and Skilled

This course is on the NSW skills list. Students in NSW may be eligible for a Government subsidised price.

VET Student Loans

We are approved to offer VET Student Loans to eligible students.

Work Placement

This course has work placement. Check the requirements and FAQs for more information.

Course description

This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.

At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.
Units of study

Core Units

Eight (8) units must be completed

Unit Code Unit Name
CHCCCS007 Develop and implement service programs
CHCCOM003 Develop workplace communication strategies
CHCDEV002 Analyse impacts of sociological factors on clients in community work and services
CHCDIV003 Manage and promote diversity
CHCLEG003 Manage legal and ethical compliance
CHCMGT005 Facilitate workplace debriefing and support processes
CHCPRP003 Reflect on and improve own professional practice
HLTWHS004 Manage work health and safety

Elective Units

Eight (8) units must be completed

Unit Code Unit Name
CHCCCS004 Assess co-existing needs
CHCCCS019 Recognise and respond to crisis situations
CHCCOM001 Provide first point of contact
CHCCSM005 Develop, facilitate and review all aspects of case management
CHCDIS010 Provide person-centred services to people with disability with complex needs
CHCMGT006 Coordinate client directed services
CHCPRP001 Develop and maintain networks and collaborative partnerships
CUECOR01C Manage own work and learning
CHCGRP002 Plan and conduct group activities
  • You are required to complete up to 100 hours of supervised work placement in a community service delivery setting to complete the practical aspects of this course. This should involve working with clients directly and/or working in a community education and development setting.
  • Your TAFEnow teacher will discuss options and workplace opportunities with you.
  • Note that Criminal Record Checks and Working with Children Checks will be required in this industry and, in most cases, before work placement is commenced. Consult the table on this Australian Government website for regulations in your state. If you need further advice on your individual status or suitability contact Legal Aid or Community Justice Centres on your state.
  • Some assessment events for this course will require verification that you can perform tasks to the required standard by your workplace supervisor. Complete details of the requirements of the workplace are available in the Workplace Assessment Guide within your course.
  • You will also need to video certain practical tasks, so will need access to a digital video recording device and/or a digital camera and associated software to save and upload video and image files. Many mobile phones and smart phones include this technology.
Frequently Asked Questions
All Items
Generic FAQs
CHC52015 specific FAQs
Before gaining entry to a course, why do I need a Unique Student Identifier (USI)? How do I obtain one?
All students are required to have a USI, before their enrolment is confirmed. If you have not created your USI and are intending to study, you should create your free USI now. Get more information by visiting You will need to have proof of your identity to complete the process. Once you have a USI you will have a secure online record of your nationally recognised training which you can access anytime and anywhere. If you have any questions, or need assistance creating your USI, please contact TAFEnow by phone or chat.
I’m currently living overseas, is it okay for me to do this course?
Yes, however work placement hours that are required for completion of this qualification would need to be completed within Australia.
At a minimum, what computer skills and software do I require for my course?
You don't have to be a computer whiz to succeed in online learning, but you should be comfortable typing, using the internet and email, chatting to your teachers or others online, reading course content online, using common software and performing other basic tasks. Minimum specifications for your computer are:
  • Microsoft Windows XP, or later, or Mac OS X or above
  • Microsoft Office or equivalent
  • Up-to-date internet browser
You may also need access to a printer/scanner to print and scan documents for uploading. A mobile phone with camera will suffice to photograph documents. The following free software may assist:
  • Adobe Acrobat Reader
  • Adobe Flash Player
Will I need to buy any text books or other equipment for this course?
No – there are a huge range of resources available in the online course environment from the main resources, to additional resources for each unit. However, access to the internet is needed to get the most from your additional resources – there are a lot of websites, You Tube clips and short videos listed in the additional resources to watch.
How will I contact TAFEnow if I’m having a problem? How long will it take to get a response?
If you are having trouble accessing your course resources or navigating the TAFEnow website after enrolling, you should contact one of our Customer Help Officers on 1300 823 366. They are available Monday to Thursday 8am to 8pm and 8am to 5pm on Fridays.
If your query is specific to a unit you are studying and requires a subject matter expert, you should contact your unit facilitator. Their contact details are located on every unit. You should make contact via email. If you require over the phone support and appointment can be requested.
Is the TAFEnow Diploma recognised by the Australian Community Workers Association (ACWA)?
The Diploma of Community Services is a Nationally Recognised course, but courses in NSW below degree level, are not generally recognised by ACWA.
Is there tutor support available after hours?
TAFEnow has teamed up with the national service YourTutor to offer students live online help with things like essay and report writing, study skills and referencing. You can make contact with a tutor from 3pm to 11pm Sunday to Friday, via your Moodle course page or drop off a writing file and receive feedback in less than 24 hours. Watch this short, informative video for more information.
This service is additional to the specific subject help that your unit facilitator can provide.
Does the Diploma of Community Service have a credit pathway into social welfare degree courses?
Credit decisions for university entry are made by individual universities, but many universities offer a credit arrangement. North Coast TAFE (TAFEnow) has credit arrangements with the following universities:
  • Charles Sturt
  • Griffith
  • Southern Cross and
  • University of Newcastle.
How will I access extra course resources or talk to a librarian?
If you want make contact with a TAFEnow librarian to access further course resources, go to Then type in your reference query. A librarian on chat will show you how to search the library catalogue and how to use our specialised subject guides to find extra information for assessments.
Is work placement a requirement of this course?

You are required to complete a minimum of 100 hours of supervised work placement in a community service delivery setting to complete the practical aspects of this course. This will involve working with clients directly and/or working in a community education and development setting. Your TAFEnow teacher will discuss options and workplace opportunities with you.

A workplace supervisor will assess your skills in the workplace either in person, but certainly via phone or Skype. You can spread your work placement out over different blocks and locations, to suit.

How will I send in my assessment tasks?
Once you enrol you will work from the learning platform of our website. Your course information will tell you what assessment events you are required to and provide instructions on how to upload them so your assessor gets them. If you are asked to send video or audio evidence for an assessment you can upload it to YouTube, Vimeo or DropBox and just upload the URL to the course website so we know where to look.
What will this course qualify me to do and what type of jobs will I be able to get? What is the future outlook like for jobs in this field?

You will be able to help clients, families or communities create a better future.

Typical jobs from this qualification include; assessor, case co-ordinator, case worker/manager, community services worker, community worker, support worker, group worker, program co-ordinator/manager, youth worker, project welfare worker or welfare worker.

Future job prospects for these roles are outlined here in the Australian Government’s Job Outlook.
What happens if I fail a unit or an assessment event? What is TAFEnow’s re-submission policy?
Your teacher/assessor will provide feedback on your assessment event and will let you know if you have met the requirements. If you have not met the requirements, you will have one extra attempt to resubmit your assessment and get it to the required standard to become competent in this unit. If you do not succeed in your second attempt a fee may be charged for an assessor to mark your third submission.
What if I need a full-time course?
Completion of this course in 18 months is considered full-time participation. On enrolment, please let our Customer Help team know that you need to study full-time. They will adjust the time frame of your enrolment to reflect a full-time study load and can then provide you with a Confirmation of Enrolment form for Centrelink.
Can I transfer to a campus class if I struggle online?
Before considering a change it is best to discuss your options with TAFEnow’s Educational Support Officers who may be able to arrange additional support for your studies. If your course is available at an NC TAFE campus you may be able to transfer. Please contact the customer contact centre.
How much time should I study this course for each week (on average) to complete in the required time?
This course will take the average learner 12 hours a week to complete over two years, based on 96 weeks of participation. If you have industry experience and knowledge you may find you complete more rapidly.
If I do a course with TAFEnow, can I get an extension on my visa?
You must apply for a visa extension directly with the Department of Immigration and Border Protection. TAFEnow can provide you with a Confirmation of Enrolment (COE) once you’ve enrolled in a course as proof of your student status, but is unable to assist with your visa application.
What qualifications or experience are recommended to meet the course’s entry requirements?

There are no formal entry requirements, although having studied before up to Certificate IV level or would be advantageous. There is also no requirement to be working in the community sector, however if you do, this would also be an advantage to your studies. During your course you will be required to complete a minimum 100 hours in a community service setting to complete the course requirements.

Students must undergo a Working with Children Check and Police checks in order to work in this sector. A good level of general literacy and numeracy is required to read and understand the course content and resources.

You will need to be motivated, organised and committed to learning independently to improve your success as a student.
Course Fees

Subsidised Student Fee VSL

More Information

This training is subsidised by the NSW Government and eligibility criteria apply.

This fee is the price you pay if you are completing your second qualification and meet eligibility criteria. The fee you pay may be lower or higher depending on your personal circumstances and eligibility for a subsidised place, a concession or an exemption. There may be limited government-subsidised places available.

If you do not gain a subsidised place, you may be able to enrol and pay the non-subsidised fee.
You may also be eligible for a VET Student Loan to assist with the cost of the course fee.

Contact us:

  • to find out if you are eligible for a subsidised place.
  • for a personal fee assessment.
  • to discuss payment options and loans available to you.
Course prices, charges, and study modes are subject to change without notice and may vary annually.


More Information

An exemption is where no course fee is charged to the student. For exemptions, the government-subsidises the total cost of the course fee for the qualification. There may be other additional costs, such as textbooks that you need to pay.

You may be eligible for an exemption from the course fee if you:

  • are Aboriginal or Torres Strait Islander (through descent, self-identification or community identification).
  • meet the Smart and Skilled disability criteria, (proof of a disability support pension or documentary evidence from an appropriate medical professional is required).
  • are the recognised dependent of disability support pension recipient.
Contact us:
  • to find out if you are eligible for a course fee exemption.
  • for a personal fee assessment.
  • to discuss payment options and loans available to you for any additional costs.
Course prices, charges, and study modes are subject to change without notice and may vary annually.

Fee for Service

More Information

There are no fee exemptions, concessions or subsidies available for this price. You are required to contribute to the full cost of your course. Your tuition fee includes all essential study materials.
Extra study resources may be available to enhance your learning and will attract an additional charge.
You may also be eligible for a VET Student Loan for some Diploma and Advanced Diploma level courses.
Contact us:

  • for a personal fee assessment.
  • to discuss payment options and loans available to you.
Course prices, charges, and study modes are subject to change without notice and may vary annually.

Your government subsidised fee, and your eligibility for concessions, exemptions and scholarships, are all calculated and confirmed during the enrolment process. The 2017 subsidised fees indicated on this page are indicative only and based on 2016 fees. The state government may make some small changes to fees and subsidies for 2017 enrolments and we will update our site if and when that happens.
Vet Student Loans Logo
VET student loans will not be approved for students who do not meet eligibility requirements. A VET student loan gives rise to a HELP debt that continues to be a debt due to the Commonwealth until it is repaid. For more information visit -
Is This Course Right For You?
Industry Insights

Community services occupations such as welfare support workers have contributed to significant growth in the Health Care and Social Assistance industry over the last few years. The Industry is the largest in Australia employing over 1.4 million workers.

People who work in the Health Care and Social Assistance industry are highly skilled. More than 32% of workers have completed a Certificate III or higher VET qualification. This coincides with the industry employing 45% of people 45 years plus, indicating workers are taking the time to achieve qualifications and experience to work in the industry. This is not to say younger workers do not succeed in the industry, with the Health Care and Social Assistance industry being the fourth largest employer of young workers.

Recently the industry has grown by 16% over the last five years and looking to 2019, is expected to grow by another 18.7% or 258,000 workers. In 2010-11 women represented over 84% of workers in the community service industry, most commonly working full-time with the average industry wage per week being $904.



Source: ‘Australian Jobs 2015 Report’ Australian Government – Department of Employment, ABS, IBISworld.

Course Reviews
“Studying online is very flexible. Because I tend to travel overseas a lot with my husband, I need a study option that blends with my lifestyle.”
Suman Singh
Suman SinghPast Student

At a glance

Course Code: CHC52015
Course Duration: 24 months
Units: 16
Recognition: Nationally
Cost: $7,500
(Do you qualify for a discount?)
Download a Course guide

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