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17677 - Statement of Attainment in Property Services

Statement of Attainment in Property Services

Course description

If you’re good with people, interested in the property market and have a head for details and figures, a career in real estate could suit you.

The Statement of Attainment includes four key areas of study including providing an insight into the communication, ethical and NSW legal considerations real estate agents need to understand. You’ll also learn to communicate with people from diverse backgrounds, solve daily agency problems and make decisions about how to interpret ethical and licensing requirements. As office work is so important in real estate, you’ll also learn the basics on real estate agency processes and procedures and study consumer and agency risk management.

If you are actively job seeking in NSW, completion of the Statement of Attainment in Property Services will give you a big head start to attaining your NSW real estate licence - the Certificate of Registration in Real Estate (Real Estate Salesperson) - as required by NSW Fair Trading.

Please note, this course is not suitable for students outside NSW, due to the legislation covered.

Units of study

Core Units

Units marked with *** indicate that a video is part of the assessment. Family or friends can be used in the video

Unit Code Unit Name
CPPDSM4080A Work in the real estate industry
CPPDSM3019 *** Communicate with clients in the property industry
CPPDSM4008A Identify legal and ethical requirements of property sales to complete agency work
CPPDSM4007A Identify legal and ethical requirements of property management to complete agency work
  • You will need to video certain practical tasks so will need access to a digital video recording device and/or a digital camera and associated software to save and upload video and image files. Many mobile phones and smart phones include this technology.
Frequently Asked Questions
All Items
Generic FAQs
17677 specific FAQs
Before gaining entry to a course, why do I need a Unique Student Identifier (USI)? How do I obtain one?
All students are required to have a USI, before their enrolment is confirmed. If you have not created your USI and are intending to study, you should create your free USI now. Get more information by visiting You will need to have proof of your identity to complete the process. Once you have a USI you will have a secure online record of your nationally recognised training which you can access anytime and anywhere. If you have any questions, or need assistance creating your USI, please contact TAFE Digital by phone or chat.
What qualifications or experience are recommended to meet the course’s entry requirements?
You require a Year 10 qualification, or equivalent, to enter this course and to be over 16 years of age. You will also need a good level of general literacy and numeracy to read and understand the course content and resources provided. Ability to be motivated, organised and committed to learning independently will increase your success as a student.
How much time should I study this course for each week (on average) to complete in the required time?
This course will take the average learner 3 hours a week to complete over 6 months, based on 18 weeks of participation. If you have 10 hours a week to spare, you will get the course done in 11 weeks, on average.
At a minimum, what software do I require for my course?

You don't have to be a computer whiz to succeed in online learning, but you should be comfortable typing, using the internet and email, chatting to your teachers or others online, reading course content online, using common software and performing other basic tasks.

Minimum software specifications for your course are:

  • Microsoft Office or equivalent (free download for TAFE NSW enrolled students)
  • Adobe Acrobat Reader (free download)
  • Adobe Flash Player (free download)
  • Up-to-date internet browser
At a minimum, what computer skills do I require for my course?

You don't have to be a computer whiz to succeed in online learning, but you should be comfortable typing, using the internet and email, chatting to your teachers or others online, reading course content online, using common software and performing other basic tasks.

Minimum specifications for your computer are:

  • Microsoft Windows 7, or later, or Mac OS X or above

You may also need access to:

  • A printer/scanner to print and scan documents for uploading.
  • A smart phone or digital video so that you can video practical tasks for some courses
What if I need a full-time course?
Completion of this course in 2 months is considered full-time. On enrolment, please let our Customer Help team know that you need to study full-time. They may be able to adjust the time frame of your enrolment to reflect a full-time study load and can then provide you with a Confirmation of Enrolment form for Centrelink.
How will I contact TAFE Digital if I’m having a problem? How long will it take to get a response?
If you are having trouble accessing your course resources or navigating the TAFE Digital website after enrolling, you should contact one of our Customer Help Officers on 1300 823 366. They are available Monday to Thursday 8am to 8pm and 8am to 5pm on Fridays.
If your query is specific to a unit you are studying and requires a subject matter expert, you should contact your unit facilitator. Their contact details are located on every unit. You should make contact via email. If you require over the phone support and appointment can be requested.
What will this course qualify me to do and what type of jobs will I be able to get?

This course provides you with the necessary foundation skills and knowledge to satisfy statutory registration requirements under the NSW Property, Stock and Business Agents Act 2002 for a Certificate of Registration in Real Estate(Real Estate Salesperson – registered person) as required by NSW Fair Trading (OFT).

The SOA is a requirement of the Office of Fair Trading before anyone can work in a real estate office. This certificate also allows you to sell property under supervision, as well as property management, including holiday rentals, residential etc.

It is recommended that each prospective student contact NSW Fair Trading to ensure they comply with the various rules and laws related to the issuing of licences and certificates.

Completion of this course provides you with four modules that are included in course 17672 Certificate IV in Property Services (Real Estate Agent’s Licence).

Possible job titles include;
  • Entry level real estate agency trainee
  • Property Sales Associate
  • Property Management Associate
Is there tutor support available after hours?
TAFE Digital has teamed up with the national service Studiosity, to offer students live online help with things like essay and report writing, study skills and referencing. You can make contact with a tutor from 3pm to 11pm Sunday to Friday, via your Moodle course page or drop off a writing file and receive feedback in less than 24 hours. Watch this short, informative video for more information.
This service is additional to the specific subject help that your unit facilitator can provide.
On completion of this course, what is the pathway to further study?
TAFE Digital also has the CPP40307 Certificate IV in Property Services (Real Estate) which enables you to progress your skills to managerial level.
How will I access extra course resources or talk to a librarian?
If you want make contact with a TAFE Digital librarian to access further course resources, go to Then type in your reference query. A librarian on chat will show you how to search the library catalogue and how to use our specialised subject guides to find extra information for assessments.
Will I need to buy any text books or other equipment for this course?
No – there are a huge range of resources available in the online course environment.
How will I send in my assessment tasks?
Once you enrol you will work from the learning platform of our website. Your course information will tell you what assessment events you are required to and provide instructions on how to upload them so your assessor gets them. If you are asked to send video or audio evidence for an assessment you can upload it to YouTube, Vimeo or DropBox and just upload the URL to the course website so we know where to look.
I’m currently living overseas, is it okay for me to do this course?
Yes. This course is designed to be completed online and accessible from anywhere in the world but is recommended for Australian NSW residents only.
What happens if I fail a unit or an assessment event? What is TAFE Digital's re-submission policy?
Your teacher/assessor will provide feedback on your assessment event and will let you know if you have met the requirements. If you have not met the requirements, you will have one extra attempt to resubmit your assessment and get it to the required standard to become competent in this unit. If you do not succeed in your second attempt a fee may be charged for an assessor to mark your third submission.
Will I need to create a video as part of the assessment for this course?
Yes, You will also need to video certain practical tasks so will need access to a digital video recording device and/or a digital camera and associated software to save and upload video and image files. Many mobile phones and smart phones include this technology.
Can I transfer to a campus class if I struggle online?
Before considering a change it is best to discuss your options with TAFE Digital’s Educational Support Officers who may be able to arrange additional support for your studies. If your course is available at an TAFE NSW campus you may be able to transfer. Please contact the customer contact centre.
If I do a course with TAFE Digital, can I get an extension on my visa?
You must apply for a visa extension directly with the Department of Immigration and Border Protection. TAFE Digital can provide you with a Confirmation of Enrolment (COE) once you’ve enrolled in a course as proof of your student status, but is unable to assist with your visa application.
What if English is not my first language?
If English is not your first language and you did not complete the last two years of secondary education in English, you are required to provide evidence of English language competency before enrolling into the course. Examples of appropriate evidence are listed below:
  • IELTS - Overall score of 5.5
  • TOEFL - One of the following:
    • 530 (paper)
    • 197 (computer)
    • 71 (internet)
  • Evidence of 12 months in English-speaking employment - Testimonial or statutory declaration
Do I have to pay the cost of my course in full when I enrol?
At TAFE NSW, TAFE Digital we accept a range of convenient payment methods for paying course fees. These include up front payment (or paying the course in-full), payment plans, deferred payments or third party payment. The amount you pay might be reduced if you are eligible for a subsidised place.

For more detailed information please visit the TAFE NSW, TAFE Digital payment options page.
What fee payment options are used to pay for a course?
TAFE NSW North Coast does not accept cash payments, however you can pay your course fees and other enrolment related charges by:
  • Credit Card
  • Debit Card
  • A completed Authority to Invoice from your employer or job provider (if applicable)
How do I pay for my course?
When you have to make a payment will depend on how you have chosen to pay your course fees. To confirm your place in a course, you must pay a deposit. The amount that you pay will depend on the length of your course.

If you are studying a course at Diploma level, you may be eligible for a VET Student Loan. You may also qualify for an exemption, which means you don't pay any fees.

If you are choosing a payment plan, you will need to agree to a Westpac Direct Debit Plan and provide your credit card details or bank account number. We will debit regular payments from your account/credit card to make sure payment for your course fees are up to date.

To find out more about the different payment options available to you, please visit the TAFE NSW, TAFE Digital payment options page
Does TAFE NSW, TAFE Digital have a Fee and refund policy?
TAFE NSW, TAFE Digital has a new Refund Policy which is effective from 1 November 2017. This policy applies to Student Fees, Concession Fees and Additional Costs and other charges paid by TAFE NSW students and refunds of those fees, costs and charges.

TAFE NSW students may, in certain circumstances, be eligible for a refund or partial refund of the Student Fee, Concession Fee or Additional Costs paid to TAFE NSW. The circumstances where a refund may apply are:
  1. If TAFE NSW cancels the delivery of training, the Student Fee or Concession Fee will be refunded;
  2. If TAFE NSW cancels the delivery of training, the Additional Costs, where the equipment or services purchased have not been used/accessed and are returned to TAFE NSW, will be refunded;
  3. If the student makes a payment more than the Student Fee or Concession Fee, including where the student is determined to be eligible for a Fee Exemption or Concession Fee after such payment, the amount overpaid will be refunded;
  4. For subsidised training, if the student formally withdraws before the commencement of training delivery or classes, then the Student Fee or the Concession Fee paid at enrolment will be refunded;
  5. For Fee for Service training, where the student formally withdraws before the commencement of training, and the training is
    • less than one (1) week duration, the student must formally withdraw five (5) business days before commencement of training to be eligible for a refund;
    • greater than one (1) week duration, then the Student Fee will be refunded;
  6. If the student withdraws after the commencement of training delivery or classes,
    • the instalment fees paid and due at the date of withdrawal from training are non-refundable;
    • a partial refund will be available where the student has made fee payment/s against future-dated instalments due after the date of withdrawal.
If you would like to know more about our Fees and Refund policy please visit the TAFE NSW, TAFE Digital fees and refund policy page.
Course Fees

Fee for Service

More Information

There are no fee exemptions, concessions or subsidies available for this price. You are required to contribute to the full cost of your course. Your tuition fee includes all essential study materials.
Extra study resources may be available to enhance your learning and will attract an additional charge.
You may also be eligible for a VET Student Loan for some Diploma and Advanced Diploma level courses.
Contact us:

  • for a personal fee assessment.
  • to discuss payment options and loans available to you.
Course prices, charges, and study modes are subject to change without notice and may vary annually.

Your government subsidised fee, and your eligibility for concessions, exemptions and scholarships, are all calculated and confirmed during the enrolment process. The 2017 subsidised fees indicated on this page are indicative only and based on 2016 fees. The state government may make some small changes to fees and subsidies for 2017 enrolments and we will update our site if and when that happens.
Subject Expert
Real Estate Teacher
"The Statement of Attainment in Property Services has been specifically designed and based on the Office of Fair Trading requirements to work in a Real Estate Office. This course is very informative on all aspects of the real estate industry and will provide important information to someone who has a general interest in real estate. Once completed the units can be RPL’d when you enroll in the certificate IV Property Services Course. "
Industry Insights

The Australian Bureau of Statistics’ (ABS) 2011 Census of Population and Housing records the Rental, Hiring and Real Estate Services Industry employment sitting at a total of 117,880. This total includes managers, professionals, clerical, administrative and sales workers as expected. This industry category also includes property services technicians and trades workers, machinery operators and labourers who are directly employed in Real Estate Services.

By occupation the key data recorded by 2011 Census were 64,698 Business Brokers, Property Managers, Principals, Real Estate Agents and Representatives.

ABS’ publication Counts of Australian Businesses, including Entries and Exits, Jun 2009 to Jun 2013 recorded 35,019 real estate services businesses as at June 2013.



Source: Real Estate Institute of Australia 2010 & 2014

Course Reviews
“My partner and I have bought land and will be building our own house so studying real estate really helped me navigate my way through a few difficult parts of the process”
Tamara Dobson
Tamara DobsonPast Student

At a glance

Course Code: 17677
Course Duration: 6 months
Units: 4
Recognition: Nationally
Cost: $550
Download a Course guide

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